Technical Program Manager, Integration Management

About EnergyHub
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

About the Opportunity
Our Technical Operations team is looking for a Technical Program Manager to support our Distributed Energy Resource (DER) partners as they integrate with our platform, including managing launches, and facilitating post-launch partner support systems. This Program Manager will establish and deliver onboarding content, develop and own project progress tracking methods, manage post-integration support to scalably interact with our partners, and facilitate new product requests that increase the impact of these ecosystem partners.

This role is fundamental to expanding our Distributed Energy Resource (DER) ecosystem by enabling our technology partners to integrate with our APIs and contribute to the broader portfolio of resources for our utility clients. We are looking for someone who is motivated by building and enforcing processes that will scale as we grow. To be impactful in this role, you have a strong technical skill set, are highly organized, and are comfortable interacting externally and cross-functionally.

Main Responsibilities: What you'll do

• Interface with our DER device partners as they integrate against our APIs, enabling more distributed energy resources to participate in our utility programs
• Work with device partner stakeholders to communicate implementation requirements, related technical documentation, identify risks, manage and monitor project schedules in sustainable ways
• Create, manage, and deliver implementation content for partners to utilize from kickoff and throughout the integration process
• Own the triage process for partner issues and bugs – ensuring they get resolved and communicated.
• Coordinate with the product, partner, customer success, and engineering teams to represent and help shepherd new partner-related product capabilities through internal evaluation and new product development processes
• Monitor the progress of partners to ensure they move through our process, either escalating where appropriate, influencing the partner to accelerate its integration, or ensuring the teams scale up/down their engagement based on partner priority and demonstrated motivation
• Facilitate a system for how technical specs are maintained and delivered to partners, in collaboration with product and engineering teams
• Other duties as assigned

Required Skills and Experience: What you need

• 5+ years of experience leading large cross-team initiatives
• A strong understanding of the software development lifecycle (SDLC) and related technologies.
• Experience working in a consulting environment, or otherwise experience coordinating with third-party business and technical teams.
• The ability to understand and discuss technical concepts with engineering teams.
• Proven experience building new processes and rolling them out to teams and departments.
• Comfortable working with stakeholders of all levels.
• Ability to translate technical concepts for business stakeholders.

Preferred Skills and Experience: Nice-to-haves

• A working knowledge of the Utilities industry and/or relevant device manufacturers (Thermostat, Battery, EV, etc) and supporting business processes

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning challenges, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact [email protected].

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.