Sales Strategy and Operations Manager

Your Mission:
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration.

As a Sales Strategy & Operations Manager, you’ll shape the systems, insights, and processes that drive retention and growth across Engine’s existing customer base.

This role sits at the heart of how we scale post-sales motions. You’ll partner closely with our Customer Success, Account Management, Revenue Operations, Systems, and Leadership teams to improve how we manage our book of business, identify expansion opportunities, prevent avoidable churn, and build operating frameworks that help our teams focus on what matters most.

Here’s what you’ll take charge of:

• Customer Success & Expansion Operations:
• Build and maintain capacity models to ensure the team is right-sized and focused on the highest-value accounts
• Analyze book-of-business distribution and make recommendations for reassignments or load balancing
• Identify churn risk early and develop workflows/playbooks to reduce avoidable churn
• Surface expansion opportunities using product signals, customer behavior, and account insights
• Create prioritization frameworks that guide CS/AM teams on where to spend their time
• Define KPIs, dashboards, and recurring operating cadences for CS and Expansion
• Systems, Tools & Technical Enablement:
• Self-serve Salesforce data, build reports/dashboards, and understand object relationships
• Write clear, technically informed business requirements documents (BRDs) for RevOps and Systems partners
• Collaborate on workflows, routing logic, and automation in tools like Salesforce, Pocus, and others
• Support development of customer signals and scoring frameworks
• Analytics & Insights:
• Conduct targeted analyses to understand churn drivers, segment performance, and expansion trends
• Build lightweight Excel models (capacity planning, churn analysis, segment health)
• Turn data into actionable recommendations for AM/CS leadership
• Cross-Functional Leadership:
• Partner with CS, Account Management, RevOps, Product, Systems, and Exec stakeholders
• Lead projects from strategy → alignment → execution → rollout
• Simplify complexity and create structure in ambiguous, fast-moving environments

What You’ll Bring to Engine:
We’re looking for someone who’s ready to make an impact and grow alongside us:

• Experience: 4+ years in Customer Success Operations, Account Management Operations, Revenue Operations (post-sales), Expansion Operations, or a related field
• Skills:
• Strong understanding of customer success, retention, expansion, and post-sales workflows
• Proactive stakeholder management and ability to influence without direct authority
• Clear, concise communication - written, verbal, and presentation
• Highly organized with strong execution discipline
• Ability to create clarity from ambiguity
• Tech-Savvy:
• Strong Excel skills (VLOOKUP, INDEX/MATCH, SUMIFS/COUNTIFS, pivots, modeling)
• Salesforce reporting + object understanding (not admin-level, but confident self-serve)
• Familiarity with tools like Pocus, Gainsight, Catalyst, Vitally, or similar a plus
• Experience with project management tools (Asana, Smartsheet, JIRA)
• Strong working knowledge of sales/CS engagement tools (Gong, Attention, Outreach, Salesloft)
• Bonus points for experience with SQL, R, Python, Looker

Mindset: You’re ready to roll up your sleeves, collaborate, and deliver results that matter.

#LI-MH1

Applications for this role will be accepted through April 2nd, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.