Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.

Learn more at envoy.com

About the role

Envoy's Workplace Technology team strives to create a workplace that works. You will join an experienced IT team to build, support, and grow an innovative technology experience for all Envoys. We believe that IT is more than a service desk; we don’t just keep the lights on, we help design the light.

Our team is looking for an exceptional/experienced tech analyst who will be the primary point of escalation for front-line issues, communication, and resolution. This is a full-time role, reporting to our Workplace Technology Manager. Envoy is a fast-paced startup environment, and we look for people who are creative, agile, and organized.
This person will work under our Workplace Technology team.

This is an on-site position that requires 5 days a week (Monday-Friday) in our San Francisco HQ.

You are

• A seasoned, experienced professional with a full understanding of providing IT support.

You will

• Provide level 2 and level 3 support for technical issues.

• Support Envoys in their daily service, software, and hardware requests.

• Resolve complex Workplace Tech support requests.

• Conduct root cause analysis, identify appropriate solutions, and implement them.

• Document and train the team on IT subject matter expertise.

• Support and continuously improve onboarding and offboarding processes.

• Collaborate on team, department, and company-wide IT-owned initiatives.

You have

• Enjoy working in a customer-focused, technical environment.

• Strong experience working with macOS, iOS, and SaaS services and tools.

• Ability to communicate problem-solving related questions and directions in a clear and accessible way.

• Design, build, and maintain Okta/JIRA Workflows to automate identity lifecycle events (onboarding, offboarding, role changes, and app provisioning).

• Identify opportunities for workflow optimization using Okta APIs, hooks, and integrations.

• Manage JAMF Pro for macOS and iOS devices across the organization. Create and maintain configuration profiles, policies, and scripts to automate device setup and compliance enforcement.

• Prioritize a variety of tasks and service requests in a dynamically changing environment.

• Experience in automating workflows and implementing system improvements.

• Advanced administration skills in applications like Atlassian, Google Workspace, Okta, Zoom, Zapier, Slack, and other SaaS apps.

You'll get

• A high degree of trust in your ideas and execution.

• An opportunity to partner and collaborate with other talented people.

• An inclusive community where you feel welcomed and cared for as a person.

• The ability to make an immediate impact, helping customers create a great workplace experience.

• Support for your personal and professional growth.

Bonus points

• Expertise in specific technologies or platforms, particularly within Apple's ecosystem.

• Familiarity with ITIL methodologies or certifications.

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.