Senior Manager, HR Operations & Payroll

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 780,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $138 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Senior Manager, HR Operations & Payroll provides leadership for the delivery, governance, and continuous evolution of the HR Operations and Payroll function. This role owns the end-to-end effectiveness of HR operational processes, acting as both a hands-on operational leader and a strategic problem-solver.

The Senior Manager is embedded in day-to-day operations, serving as the first point of escalation for complex HR and payroll matters, while also using operational insight to identify systemic breakdowns, policy gaps, and poor stakeholder experiences. Leveraging deep payroll and HR operations expertise, this role partners closely with HR stakeholders and HR Technology to design, implement, and govern scalable processes, controls, and policies that improve accuracy, compliance, efficiency, and employee experience.

This role is a trusted advisor within HR, providing authoritative guidance on payroll, HR operations, and service delivery, while shaping how HR services are delivered today and designed for the future.