Medical Records Specialist I

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role:

The Medical Records Specialist I (MRS I) is responsible for maintaining, organizing, and managing patient health information in compliance with regulatory requirements and organizational policies. This role ensures the accuracy, confidentiality, and security of medical records while supporting care teams and external facilities with timely access to information. The MRS I is detail-oriented, efficient, and knowledgeable about health information management systems and regulations such as HIPAA.

Responsibilities

• Collect, organize, maintain, and update patient medical records and information within the EMR system.

• Ensure the accuracy and completeness of medical records by reviewing documents for errors or omissions.

• Upload and retrieve records in accordance with established policies and procedures.

• Safeguard patient information by following HIPAA and organizational confidentiality protocols.

• Regularly audit records to ensure compliance with legal and regulatory standards.

• Respond to requests for medical records from healthcare providers, insurance companies, and legal entities.

• Assist patients with accessing their medical records while adhering to privacy guidelines.

• Verify the legibility and completeness of medical records.

• Coordinate with healthcare providers to address discrepancies or missing information.

• Perform other duties as assigned.

Qualifications

• LCSW (Licensed Clinical Social Worker), CCMA (Certified Clinical Medical Assistant) or equivalent certification.

• 1+ years of professional experience in medical records management or a related healthcare setting.

• Strong knowledge of medical terminology, health information systems, and HIPAA regulations.

• Detail-oriented with excellent organizational and problem-solving skills.

• Effective communication skills for interacting with patients, staff, and external entities.

• Ability to prioritize and handle multiple tasks in a fast-paced environment.

Compensation

$48k – $60K • Offers Bonus

Benefits Package

Time Off:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500. 

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

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At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [email protected].

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