Staff Product Manager, Consumer

About the Role

We’re looking for a seasoned product manager to join our Consumer Product team. This team is responsible for reaching more customers who need life insurance and estate planning services, and building a delightful, low friction onboarding experience that gets them excited to protect their families.

The ideal candidate will combine an understanding of customer acquisition, consumer psychology and consumer needs, first principles thinking, and creativity to envision delightful customer experiences. They’ll drive experimentation and strong execution to deliver results. We’re looking for an entrepreneurial product leader who is passionate about advocating on behalf of users and driving business growth, demonstrates a high degree of ownership, and is looking to join a team with a clear mission and purpose.

Duties & Responsibilities:

• Build low friction, personalized onboarding and underwriting experiences tailored to the acquisition channel, consumer needs, and where the consumer is in their purchasing journey
• Educate consumers on their need for life insurance and estate planning, and build excitement and motivation to complete their purchase
• Understand users’ needs and financial profile so we can recommend the right insurance product and estate plan, and identify up-sell and x-sell opportunities
• Help consumers select the right amount of coverage to protect their families
• Partner with compliance and security teams to ensure our user experience safeguards consumer data and satisfies regulatory requirements
• Strengthen other PMs’ ideas through peer critique and feedback

Skills & Qualifications:

• 5+ years of experience as a product manager in a high growth technology company, building products that touch millions of consumers. Ideally 8+ years of work experience, and 2+ years in a growth-and-onboarding focused role
• Ability to use data, customer insights, an understanding of user psychology, and first principles thinking to generate hypotheses, design experiments, test, and refine ideas
• You’re strong technically, and can understand internal systems well enough to build conversion-maximizing experiences
• A strong analytical orientation -- a focus on logical, data driven decision making and the ability to measure success
• The ability to work cross functionally with marketing, compliance, design, analytics, and engineering, leading towards the vision through influence
• Relentless drive to set and chase ambitious goals, prioritize what really matters, overcome inevitable obstacles, and execute effectively
• You can think at the 10X and 10% level, balancing big bets with smaller increments
• You show extremely high ownership and can operate with a high degree of autonomy.

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