Operations Manager

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Scaled to over 100,000 monthly active patients across our weight-management program.
• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What you'll be doing)

• Practitioner engagement. Own our engagement strategy for a 100+ strong practitioner network. Build trust, align on goals, and support high performance to deliver quality care.
• Shift management & forecasting. Lead workforce planning and rostering across brands. Use data and cross-functional input to ensure practitioner supply matches patient demand.
• Team management. Manage our Manila-based ops team, providing the structure and support needed to run a reliable consult operation day to day.
• Performance & insights. Track key metrics using tools like Metabase, and turn insights into actions that improve availability, reliability, and overall patient experience.
• Process improvement. Identify and implement improvements to streamline workflows, increase efficiency, and prepare systems to scale.
• Project ownership. Drive operational projects end to end — from planning to execution. Roll up your sleeves to build and optimise systems that have real impact.

About you (Who you are)

• Ready to get stuck in. You’re extremely proactive, ambitious, keen to learn, and ready to get going!
• Clear and impactful communicator. You’re confident in sharing messages across the team, broader business, and our 100-person fully remote prescribing workforce.
• Persistent problem-solver. You are relentless in overcoming obstacles, finding innovative solutions where others see roadblocks.
• Team player. You prioritise the success of the team and fostering a collaborative environment.
• Reflective and growth-oriented. You actively seek feedback and continuously improve.

Experience

• Bring ~5 years of experience in operations, consulting, startups/scaleups or similar fields.
• Are confident with data, structured thinking, and operational systems.
• Communicate clearly and keep stakeholders aligned.
• Like solving problems, owning outcomes, rolling up your sleeves and getting things done.
• A passion for start-ups, healthcare, and using technology to improve services.
• Have experience managing people and know how to lead with clarity and empathy.
• No clinical experience is necessary, this is an operations role.