As the Strategy & Operations Business Partner for CS/CX, you will serve as the strategic "right hand" to our post-sales leadership across Customer Success and Customer Experience (CS and CX). You will be the primary architect and builder of cross-functional, change-oriented initiatives designed to optimize the end-to-end customer lifecycle.
In this role, you will lead high-stakes go-to-market (GTM) and customer journey projects from initial conception through execution, ensuring every initiative delivers a measurable, data-driven ROI. You will play a central role in refining post-sales motions and driving product adoption, directly influencing Everlaw’s revenue, retention, and product adoption goals.
This is an ideal opportunity for a proactive Strategy & Ops practitioner who operates with a self-starter mindset and serves as a trusted partner to GTM leaders, bridging the gap between high-level strategy and technical execution and enjoys managing complex, multi-faceted projects that bridge the gap between high-level strategy and technical execution.
Pursue Truth While Finding Yours
At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!
We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.
Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the
California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support.
By submitting your application, you agree to adhere to these rules. Here's the link to our
full policy, and please reach out with any questions!
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.
