Location requirements
You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through technical consultation, service integration, and hands-on problem solving. You accomplish this by building strong relationships with security practitioners and technical leaders, driving platform adoption and deeper integrations into their security ecosystem, and ensuring customers get the most from their investment in Expel.
You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed.
Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.
The base salary range for this role is between $93,900 USD and $136,200 USD + bonus eligibility and equity.
We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.
We're only hiring those authorized to work in the United States.
We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.
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We create space for you to do what you love about security (even if it's not thinking about it).**Announcing the first completely transparent managed security service.**We're eliminating the black box within which managed security service providers (MSSPs) operate. You can see and use the same interface our analysts use to deliver our service. There's no "internal analyst console." There's no curtain to look (or hide) behind. With Expel, if you're ever wondering what we're doing for you or want to see how we're making decisions, you can easily look for yourself and see it all.
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