Experian Consumer Services is looking for a strategic and inspiring Director of UX Design to lead the vision, direction, and execution of user experience across our suite of digital financial wellness products. This role is ideal for a design leader with experience empowering consumers, an understanding of human-centered design, and an operational mindset to grow design excellence. You'll drive end-to-end experience strategy and mentor a design team and evolve the systems and processes that enable world-class execution. As an important partner to Product, Engineering, Marketing and Executive partners, you'll enhance the role of design as a catalyst for innovation, customer trust, and business growth. You will report to the VP of Product - Customer Experience.
You'll have opportunity to:
- Design Leadership & Vision:
- Define and lead a user-centered design vision that aligns with Experian's mission to empower consumers to improve their financial health.
- Partner with Executive leadership to shape product strategy and ensure the design function influences decision-making at the highest levels.
- Lead the creation of intuitive, inclusive, and impactful experiences across web and mobile platforms that promote trust, engagement, and business growth.
- Represent the voice of the customer in forums, ensuring design is a catalyst for innovation and measurable outcomes.
- Ensure consistency and clarity in UX across all products, evolving a unified design language and experience architecture.
- Team Development:
- Lead a design organization with capabilities spanning product design, content design, and design systems.
- Coach, mentor, and empower designers at all levels, promoting a culture of craft excellence, strategic thinking, and continuous learning.
- Foster an inclusive, collaborative environment where diverse perspectives lead to better outcomes and team morale.
- Establish clear career paths, performance expectations, and feedback mechanisms that support individual growth and team accountability.
- Design Operations:
- Strengthen existing processes and systems that improve design team efficiency, quality, and collaboration, and develop new processes.
- Evolve and maintain design systems, libraries, and tooling in partnership with DesignOps and Engineering.
- Define scalable rituals for feedback, critique, and cross-team and cross functional knowledge sharing that enhance design quality and cohesion.
- Establish important metrics to evaluate design impact on user experience, product performance, and our goals.
- Improve team workflows for speed and consistency in a multi-product environment.
- 8+ years of experience in product design, with 5+ years in a design leadership role within a SaaS or consumer-facing digital business.
- Experience setting and accomplishing a strategic design vision that inspires user impact and aligns with our goals.
- Expertise in human-centered design, responsive web and mobile UX, accessibility standards, and platform cohesion.
- Experience in hiring, mentoring, and scaling, diverse design teams.
- Experienced in developing and evolving team structures, career frameworks, and performance management practices.
- Experience with collaboration with Product, Engineering, Marketing, and Research to shape roadmaps and create solutions.
- Hands-on experience implementing scalable design operations, including design systems, component libraries, and team workflows.
- Working knowledge of Server-Driven UI (SDUI) architecture and its possible effects on modular design, experimentation, and delivery velocity.
- Proficient in tracking and communicating design impact through OKRs, usability and CX metrics, and qualitative feedback loops.
- Fluency in design and collaboration tools such as Figma, Miro, Confluence, Jira, and modern design system platforms.
Benefits/Perks:
- Great compensation package & bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible schedule, ability to work remotely, hybrid, or in-office
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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