Enterprise Customer Success Manager

About Fable

Global enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company’s Most Innovative Companies in Design, and received accolades from global entities like the World Summit Awards and the UN endorsed Zero Project.

About the role

Fable is seeking a world-class Enterprise Customer Success Manager to own a portfolio of our enterprise customers. Working directly with top global brands, the ideal candidate has experience and passion for building strong relationships with champions and decision-makers and helping customers achieve meaningful business outcomes.

This role plays a critical part in driving Fable’s mission to empower people with disabilities to participate, contribute, and shape society, by helping customers practice inclusive product development.

In this role, you will own the customer journey end-to-end — from onboarding and adoption through renewal — and act as the primary point of accountability for retention, identifying expansion opportunity, and long-term customer value.

For this role, we are open to applicants who are located anywhere in Canada and can work within North American time zones, Eastern Time preferred. If you believe that you match the majority of this job description, we highly encourage you to apply!