About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We’re looking for a Strategy & Operations Lead to drive critical initiatives across Marketplace Ops functions, including Marketplace Quality. As a member of the Marketplace Ops leadership team, you will drive strategic, analytical, and operational projects and implement processes and programs with the goal of unlocking efficient growth for our brands and thus, our retailers and platform overall. You will work closely with Marketplace Ops team leads and other cross-functional leaders to ensure we are building a scalable, high-quality marketplace for our brands and retailers alike.

This is an ideal role for someone who wants to work as a high-impact individual contributor within a functional area and have the opportunity to lead projects from strategy to execution to ongoing implementation and iteration.

What you’ll do

Be a core member of the Marketplace Operations leadership team, helping to build and scale the function
Design and build foundations for a variety of “0-1” work across the Marketplace Ops function, such as piloting new pricing programs or developing strategic frameworks for how we approach brand & product quality
Drive strategic, analytical and operational projects and be responsible for the execution, monitoring & ongoing implementation of scalable operational programs and processes
Lead cross-functional initiatives and strategy with key stakeholders to ensure the success of the team and joint company goals

Qualifications

A Bachelor’s degree and 6+ years of experience in strategy and operations roles at high-growth companies (ideally in a dual-sided marketplace business), with some background in consulting, finance, or business operations preferred but not required
Experience in fast-paced, ambiguous environments, driving projects from strategy through implementation; happy to roll up your sleeves to get any job done
Highly analytical and data-driven -- can drive complex analyses and translate into key actionable insights; can manage projects to KPIs and metrics
Ability to work cross-functionally with Product, Data Science, Engineering, Sales, Brand Management, and Central Operations teams to achieve business objectives
Excellent written and verbal communicator
Knowledge of SQL

Salary Range

San Francisco, CA: The pay range for this role is $158,500 - 218,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays. Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)

Strategy & Operations Lead

About this role

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Benefits

About Faire