Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
TECHNOLOGY
The Technology team builds end-to-end products and solutions that power our marketplace, delivering an incredible experience for customers globally. From understanding customer and partner needs to designing and testing innovative hypotheses, we create industry-leading experiences for luxury customers everywhere.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
ROLE
Reporting to the Automation & CRM Lead, we’re looking for a proactive and technical Salesforce Application Specialist to serve as the bridge between users and the engineering team.
In this role, you’ll be the first line of support for our Salesforce platform. You will be responsible for handling support incidents, while also taking ownership of some second-level implementations, ensuring our Salesforce platform runs smoothly. Your day-to-day will involve performing Salesforce administrative tasks, troubleshooting user issues, and helping to identify and resolve problems in order to keep our system clean and efficient.
A foundational, hands-on understanding of Salesforce is essential, along with strong problem-solving skills and great communication abilities to understand user needs and explain solutions. We’re looking for someone eager to learn and grow their Salesforce expertise, who is comfortable with ambiguity and ready to tackle challenges in a dynamic team environment.
