Sr. Manager, Developer Experience
Highlands Ranch · Hybrid·$154K – $246K·Full-time
about 12 hours
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
We're building a more trustworthy Internet. Come join us.
Customer Solutions Engineer
Our customers are interested in optimising their product delivery, global footprint, and user experience using the Fastly platform. You will be on the front lines of this adoption. Internally we title this role as a Customer Solutions Engineer (CSE) within the Fastly Revenue Organisation. As a trusted customer advocate, the CSE will help organisations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating existing workloads to Fastly, all while linking technology with measurable business value. You should be able to demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical). With your technical expertise, you should act as a problem solver, identifying challenges and advocating solutions.
At Fastly, we are looking for individuals who are passionate about technology and have an ongoing drive and capability to absorb and retain vast amounts of deep technical information.
What You'll Do:
As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
Post sales implementation of Fastly products, such as logging endpoints, image optimisation and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
Investigate and recommend improvements to customers implementation and utilisation of Fastly’s technology stack
Look for opportunities to introduce new Fastly products that compliment the customer’s needs
Partner internally to create customer strategies and assist in support requests or problems for assigned customers
Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership
What We're Looking For:
5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
Empathy and understanding of the customer
Possess a comfort level with presenting and leading customer presentations and training
Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact.
Capable and willing to travel for customer meetings as necessary
While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs
We’ll be super impressed if you have experience in any of these:
Experience with Varnish, Varnish Configuration Language
Streaming video/audio technologies or experience in e-commerce technologies/solutions
Experience in the CDN or cloud computing industries
Speak either German or French at a business level (this is not an essential requirement)
Work Hours:
This position will require you to be available during core business hours.
Work Location(s) & Travel Requirements
This position is open to the following preferred office locations:
London, UK
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office (2 days a week) and home.
This position will require travel as required by your role or requested by your manager.
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.
Why Fastly?
We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
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Fastly helps the world's most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust the Fastly edge cloud platform to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, The New York Times and Ticketmaster. Learn more at Fastly.com and follow us on Twitter @fastly. Our global working community spans from San Francisco to Denver, New York, London, and Tokyo. We have raised $130M to date from investors including August Capital, Iconiq Capital, Battery Ventures, OATV, and Amplify Partners. We provide challenging work, opportunities to learn, high-quality teammates, and, most importantly, we have a lot of fun doing what we love. Our San Francisco headquarters is located in the heart of SOMA, close to MUNI, BART, and Caltrain. We're building a better internet. Come join us. For more information on Fastly, visit us on Twitter: Fastly careers:
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