Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
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Regional Domain Strategist - Media, Entertainment, Gaming & Ad Tech (MEGA) - APJ
This Domain Specialist is part of Fastly’s Global MEGA Go-To-Market team which provides sales and engineering assistance and resources to external clients and this team in particular focuses on customers in the MEGA vertical. This role reports directly to the Global Director of MEGA Domain Strategy
The role
Serve as the MEGA domain expert for high-value, strategic client accounts, in support of MEGA node teams globally and focusing on the APJ region.
Provide thought leadership and market insights to clients, positioning the company as a strategic partner and technical leader
Builds strong relationship with internal Account Team, Product and Engineering teams to ensure they can provide additional escalation point on behalf of AE and SEs, to support customer issues and needs
Handles non-standard solutions and escalations after they have been triaged by Sales Engineering.
May require some coding and other technical support to meet customer needs
You will become a subject matter expert with Fastly’s products and how they can best be utilised by MEGA customers.
Take technical leadership to develop custom solutions to support our MEGA customers, provide guidance to our Sales and Solutions Engineers, as well as contribute to our Fastly developer library.
Act as an adviser to the Sales and Solutions teams on Fastly solutions and services, channel partnerships, and sales engagement.
Deliver cross team consulting to the Client Services, Sales/Sales Engineering, Product Management and Engineering organisations, assisting teams to support end-to-end client facing concerns and set processes for internal or customer facing projects for future business growth.
Perform technical research and evaluation of new technologies towards how they may be used by customers, and value Fastly could provide.
Assist in building internal tools to better support MEGA customers and work with internal teams to enable new use-cases
Engage with customers to understand current media needs and challenges and effectively communicate them across the company
Requirements:
As a Domain expert, you will have broad technical expertise, experience and extensive knowledge with a particular focus in Fastly technologies. This will cover Live Streaming, Video on Demand Streaming, Cloud, Systems, CDN architecture, and scripting/software development.
7+ years in streaming video and content delivery networks
Has a strong professional network and is well connected within their region
Strong technical background combined with sales/customer focus and experience interacting with senior executives and leadership
Outstanding interpersonal skills and the ability to translate complex solutions and features into easily digestible guidance for the customer and the ability to write clear documentation and best practices guides.
Experience as a hand-on engineer or engineer leader
Ability to work with HTTP request/response protocols and related troubleshooting tools and techniques
Understanding and experience of cloud technologies, from both IaaS and PaaS providers.
Hands on experience in VCL and programming languages including Rust, Golang or Javascript
Work Hours
This position will require you to be available during core business hours.
Work Location(s) & Travel Requirements:
This position is open to the following preferred office locations:
Singapore
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
This position will require frequent travel as required by your role or requested by your manager across the assigned region and abroad, (25%- 30%)
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.
Why Fastly?
We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
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Fastly helps the world's most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust the Fastly edge cloud platform to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, The New York Times and Ticketmaster. Learn more at Fastly.com and follow us on Twitter @fastly. Our global working community spans from San Francisco to Denver, New York, London, and Tokyo. We have raised $130M to date from investors including August Capital, Iconiq Capital, Battery Ventures, OATV, and Amplify Partners. We provide challenging work, opportunities to learn, high-quality teammates, and, most importantly, we have a lot of fun doing what we love. Our San Francisco headquarters is located in the heart of SOMA, close to MUNI, BART, and Caltrain. We're building a better internet. Come join us. For more information on Fastly, visit us on Twitter: Fastly careers:
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