Senior Customer Success Manager, RMM - New York City
•Toast· 13h
SupportFull-time$96k-96kAmericas
13h ago
Filigran·about 22 hours ago
Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.
Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.
We're looking for a Senior Solution Engineer to join our Go-to-Market team and help us guide our most strategic prospects and customers in adopting and integrating Filigran’s open source platforms — OpenCTI & OpenAEV. You’ll play a key role at the intersection of technical expertise and client enablement by running demos, delivering workshops, building prototypes, and translating customer needs into integrated technical solutions.
Your work will directly support our Sales, Customer Success, and Product teams by enabling strong adoption, trust, and long-term success with Filigran’s ecosystem.
Deliver technical and functional guidance to key prospects and customers
Build and run product demonstrations and workshops tailored to use cases
Design technical solutions aligned to customer architecture and business goals
Lead successful Proof-of-Value (PoV) deployments and maintain healthy environments
Support smooth handovers from Sales to Customer Success
Represent Filigran as a technical advisor in client discussions, from dev teams to C-level
Contribute to technical documentation, training, and integration projects
Maintain strong relationships with the OpenCTI community and users
Work closely with Product, Engineering, and Marketing to feed back insights and influence the roadmap
Reports to the Head of Presales
Works cross-functionally with Sales, Customer Success, Product, and Engineering
Collaborates closely with leadership on go-to-market strategies
Engages with community members and technical users of our open source platforms
5+ years in a Solution Engineering, Technical Account Management, Consulting, or Presales role
Strong understanding of cybersecurity or crisis management topics
Ability to explain technical concepts to both engineering and non-technical stakeholders
Experience leading workshops, technical trainings, or product demos
Comfortable operating in a remote-first, fast-paced, and collaborative environment
Fluent in English (French or Spanish is a plus)
Bonus: Prior experience in threat intelligence, red teaming / pen testing, SOC, or public sector cybersecurity
We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.
⭐ What we believe
We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.
💻 How we work
That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.
🧭 What guides us
That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.
Competitive pay + equity — everyone shares in our success
Remote-first, flexible, and balanced — work that fits your life
Your setup, your choice — pick the gear that works for you
We enable cybersecurity through inclusion — from code to culture.
At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.
What matters here is what you bring — not what you look like, where you’re from, or how you identify.
Apply now and help us build the future of the cybersecurity ecosystem — together.