Location requirements
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We are looking for a Customer Support Engineer who brings strong technical skills, a customer-centric mindset, and a drive to deliver exceptional support within Fivetran’s SaaS connector group. In this role, you will troubleshoot complex issues, manage escalations with clarity and professionalism, and work closely with engineering and product teams to advocate for customer needs and strengthen product quality. Aligned with Fivetran’s values, you will collaborate across regions, communicate with integrity, and consistently demonstrate operational excellence. Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues, you will act as our customer’s technical champion within Fivetran, and contribute to a world-class support experience that reflects Fivetran’s commitment to quality and reliability.
This is a full-time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
What You’ll Do
Skills We’re Looking For
(Optional) Bonus Skills
#LI-MT1
#LI-HYBRID
Perks and Benefits
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
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Fivetran fully automated connectors sync data from cloud applications, databases, event logs and more into your data warehouse. Our integrations are built for analysts who need data centralized but don't want to spend time maintaining their own pipelines or ETL systems. Focus on what really matters, driving analytics for your business.
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