Customer Success Associate

Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the $4.5T U.S. healthcare industry.

As a Customer Success Associate, you will be the primary point of contact for a portfolio of provider groups, helping them onboard, implement, and continuously maximize the value of Flagler’s services. You will work closely with customers to ensure exceptional service, customer satisfaction, and retention, and with internal teams to create and improve operational workflows. This role has a strong focus on revenue cycle management, ensuring providers optimize their financial performance through efficient billing, collections, and reimbursement processes. This role is ideal for someone who thrives in a fast-paced, relationship-driven environment and is passionate about making a positive impact on healthcare providers.

Key Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with provider groups, ensuring high levels of satisfaction and long-term retention

Onboarding and Implementation

• Guide new clients through the onboarding process, ensuring a seamless and effective implementation of Flagler’s platform and services

Reporting and Impact Communication

• Create and present monthly reports to clients that demonstrate Flagler’s impact on their operations, showcasing measurable outcomes and growth

Customer Feedback Loop

• Collect and relay client feedback to Flagler’s leadership team, contributing to the ongoing improvement of our services and platform

Cross-Functional Collaboration

• Work closely with the sales, technical, and business operations teams to ensure a smooth and cohesive customer journey from onboarding to ongoing support

Inbound Customer Requests

• Respond promptly to client inquiries and resolve any ad hoc clinic or patient issues, ensuring a positive and seamless experience for all stakeholders

Operational Efficiency

• Identify, implement, and automate workflows with the Operations and Technical teams based on customer and internal needs

Qualifications

• 2+ years of experience in customer success, consulting, operations, or related roles, preferably with a focus on revenue cycle management within the healthcare or technology sectors

• Strong communication skills, with the ability to present complex information clearly and effectively to various stakeholders

• Exceptional organizational skills and the ability to manage multiple accounts simultaneously

• Problem-solving mindset with a focus on using data to deliver results and enhance the customer experience

• Ability to work collaboratively across teams, including sales, technical support, and operations

• Experience with CRM tools and customer success software is a plus

Hiring Process

Due to the high volume of applications, we only reach out to candidates selected for interviews.

Our values

This is what you can expect of your teammates at Flagler:

• Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems.

• Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.

• Don’t take things personally: We value and react quickly to constructive feedback.

• Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.

• Be Right: We are highly detailed oriented and try to be right, a lot.