Account Manager, Enterprise

The opportunity:

We’re looking for a highly capable Enterprise Account Manager to join the Demand team and support the growth of Flexport in the region.

Our account management team focuses on closing renewal, upsell and cross-sell opportunities from existing accounts. As an Enterprise Account Manager, you will own the customer experience from start to finish. You will help the customers grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for them.

This role is ideal for someone with experience in account management and/or sales, and interested in supply chain and logistics. They will engage with customers with the objective of driving customer satisfaction.

This role is ideal for a highly organized individual, with negotiation experience, excellent communication skills, and the ability to meet and exceed revenue and volume KPIs. It’s an exciting opportunity to contribute to company growth and deliver on our mission to make global trade easy for everyone.

You will:

• Use your knowledge of the client to identify, develop, and encourage upsell, cross-sell, and renewal opportunities;
• Own assigned clients’ P&L, reporting on the client’s financials and ensuring financially sustainable partnerships;
• Oversee business reviews and coordinate routine client interactions to ensure that clients fully experience the value offered by Flexport, while also collecting feedback and insights;
• Meet regularly with clients to monitor the account health and find ways to improve on their current supply chain experience;
• Maintain Salesforce accounts records and opportunity pipeline;
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor;
• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.

You have:

• 2+ years of experience in a sales/account management or a client facing role;
• Proven track record of (cross)selling a product and proven success building and maintaining long term commercial relationships;
• Skills: excellent verbal and written communication, presentation, negotiation;
• A Client-centric mindset: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions;
• Hands-on, commercial-oriented, structured thinking with strong problem-solving skills;
• Deeply curious with a strong focus on growing your customers through a consultative approach;
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship;
• Strong business acumen;
• A background in logistics or freight forwarding is preferred;
• Fluent in English

What's in there for you:

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Lunches: Claim back up to GBP 15 per day for lunch allowance on office days
• 25 working days as vacation days based on full time employment, in addition to the usual bank holidays in England and Wales.
• Health insurance: Flexport offers employees in UK private medical insurance including a dental care
• Group Life Insurance
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Pension plan: Flexport offers employees in the UK a workplace pension plan
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

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