Fluent is seeking a Director of Marketing Operations to own the systems, data, and processes that power our marketing engine.
You will partner closely with Growth Marketing, Sales Marketing, Events, and executive leadership to enable execution, improve visibility, and bring rigor to how marketing performance is planned, measured, and optimized.
This is a hands-on role for someone who thrives in marketing and sales systems, enjoys solving complex operational challenges, and can operate as both a strategic partner and an executional owner.
Key Responsibilities
Marketing Operations & HubSpot Ownership
- Serve as the primary owner of HubSpot, including:
- CRM architecture and object model
- Lifecycle stages and definitions
- Automation, workflows, and routing
- Integrations, permissions, and governance
- Proactively evolve HubSpot as Fluent’s GTM motion, product mix, and customer lifecycle change.
- Establish best practices for CRM usage across Marketing and Sales to ensure adoption and maintain data hygiene.
- Partner with external consultants or vendors for advanced implementations as needed.
Marketing Technology Ecosystem
- Own and optimize the broader marketing technology stack that supports campaign execution, audience targeting, and measurement.
- Partner with stakeholders to ensure tools such as Apollo.io, LinkedIn Sales Navigator, intent data platforms, and enrichment tools are integrated thoughtfully and used consistently.
- Evaluate how sales-adjacent platforms impact marketing attribution, funnel visibility, and reporting accuracy.
- Serve as a point of coordination between Marketing, Sales, and external vendors to reduce tool sprawl and improve system coherence.
Data, Reporting & Performance Visibility
- Design and maintain dashboards for:
- Campaign performance
- Funnel conversion
- Pipeline influence
- Channel efficiency
- Ensure data accuracy and consistency across systems and reports.
- Provide leadership with clear, actionable insights to inform decision-making.
- Partner with Finance and Sales on shared definitions, attribution models, and forecasting inputs.
Campaign Governance & Process
- Build and maintain standardized processes for:
- Campaign setup and QA
- Naming conventions and taxonomy
- Attribution and measurement standards
- Partner with Growth Marketing and Events to ensure campaigns are launched cleanly and measured correctly.
- Reduce manual work and operational friction through automation and documentation.
- Serve as the connective tissue between strategy and execution.
Cross-Functional Enablement
- Enable marketing leaders by translating strategy into a scalable system design.
- Partner with Sales to ensure CRM and plug-ins support enablement and reporting needs.
- Collaborate with the Events and Brand teams to ensure that programs are properly tracked and attributed.
- Act as a trusted advisor on operational feasibility and tradeoffs.
Leadership & Team Development
- Bring a leadership mindset to the role — mentoring, coaching, and supporting teammates as appropriate.
- Over time, take on people management responsibilities as the organization evolves, based on business need and readiness.
- Help establish a culture of operational excellence, accountability, and continuous improvement.
