Telecoms Installations & Maintenance Engineer

We’re Hiring – Telecoms Installations & Maintenance Engineer

Salary – Up to £27,500 (DOE)

Location – Bellshill, Glasgow

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

We're looking for a hands-on Telecoms Installations & Maintenance Engineer to join our team in Scotland. This is a role where you'll make a real impact, preconfiguring telephony solutions, deploying technology directly to customers, and ensuring they get the most from their new systems. You’ll work across both technical preparation (building and configuring equipment to exact specifications) and customer-facing delivery (remote support and field installations).

You’ll be configuring hosted telephony platforms, including Gamma Horizon and Gamma SIP services, setting up routers and switches, and training end users so they can get the best from their new systems. If you enjoy bridging the gap between complex technology and a seamless customer experience, this role is for you.

Key Responsibilities:

• Preconfigure telephony hardware and software (including Gamma Horizon) using templated approaches and best practice standards
• Set up networking peripherals including routers, switches, firewalls, and hosted management tools
• Configure and support hosted VoIP / SIP-based solutions, ensuring smooth deployment and call-flow functionality
• Conduct site surveys to ensure smooth implementation of new solutions
• Quality check all configurations before dispatch to guarantee everything works perfectly
• Install telephony solutions at customer sites, including any necessary data cabling or fibre work
• Provide remote installation support, guiding customers through connecting their solutions
• Deliver training to end users, ensuring they can use systems independently and effectively
• Manage your own workload to meet customer deadlines while maintaining service excellence

Skills & Experience:

• Experience working in IT or telephony sectors
• Practical knowledge of IT, telephony, and networking equipment
• Familiarity with hosted telephony platforms (e.g., Gamma Horizon or similar)
• Strong customer service skills with excellent communication abilities
• Self-motivated with the ability to manage multiple priorities independently

Nice to have

• Background in a Managed Service Provider (MSP) environment
• Industry certifications such as ITIL, CompTIA, or Microsoft qualifications

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!