Support Desk Technician

A Day in the Life of a Support Desk Technician:

• Provide support and guidance to level I support technician for complex problems and issues
• Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support
• Provide support for all Desktops, Laptops, Printers, other peripherals and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communicating policy, and troubleshooting issues
• Troubleshoot, research, and analyze each issue to determine the best course for resolution
• Resolve low level technical issues and escalate complex issues to the appropriate support group for effective resolution
• Provide excellent Customer Service by effectively communicating with user throughout resolution process
• Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system
• Works on Helpdesk, Information Technology systems and other administrative related projects as assigned

What You Have:

• 2 – 3 Years working of experience in support
• Collaborative and willing to work as a team
• Mentoring and training skills
• Solid working knowledge of computer hardware, Office 365, and networks
• Ability to work independently
• Proficient verbal and written communication skills and the ability to create technical documents.
• Must be organized and detail oriented.
• Strong customer service and problem solving skills
• Excellent time management skills, ability to multi-task and prioritize work
• Good communication skills

**This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US.

Competitive Base Salary- $60,000-$65,000 based on experience

The Benefits of Working for Fora Financial:

• Attractive company subsidized Medical, Dental and Vision plans with leading insurance providers
• 401K Plan with Company Match
• Life Insurance at No Cost to Employees
• Generous Time Off Plan Including Rollover Vacation Days
• Commuter Benefits
• Health Care and Dependent Care Flexible Spending
• Hybrid working model
• Free breakfast, snacks, and weekly lunch in the office

About Fora Financial

Fora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants nationwide with over $4 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial is able to deliver capital to our customers via a streamlined and simple process that can be completed in as little as 24 hours, compared with the weeks or even months it often takes for a business to receive a bank loan.

Over the past seventeen years, Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. Fora Financial prides itself on being a partner-centric organization, offering a customized funding approach, collaborating with our small-business customers to understand their needs in a dynamic and ever-changing economic environment.

While we work very hard, we do not take ourselves too seriously. We enjoy a family-like camaraderie that fosters a passion for success in each Fora Financial Team member.

Equal Opportunity Statement

Fora Financial is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status under local, state, or federal law. Fora Financial provides reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodations due to a disability during the application process, please contact [email protected].