Card Services Representative I
•Harvard University· 4h
🎧 Support⏰ Full-time🌱 Entry Level🇺🇸 Cambridge, USA
4h ago
Foundry For Good·4 months ago
Be Part of a Mission-Driven Team
At Foundry for Good, we don’t just build businesses—we build businesses that do good. Across our family of brands, we support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change.
Here’s why you’ll love working with us:
Stability & Growth: We’re 100% self-funded, with no outside investors or debt, meaning long-term stability and thoughtful growth.
People-First Culture: Our 95%+ employee retention rate reflects our commitment to competitive pay, respect, and career development.
Global Collaboration: Work with talented team members in the US and the Philippines who share your drive for excellence and impact.
Mission-Focused Work: Every role here supports organizations making the world a better place.
If you’re ready to grow your career while making a difference, we’d love to hear from you!
Watch Our "Meet the Team" Video
We're looking for an experienced Social and Community Engagement Manager to help us build strong connections with existing clients as well as potential nonprofit clients. Our vision is to make Getting Attention an indispensable resource for community and marketing guidance in the nonprofit sector.
This role is both strategic and hands-on — you’ll manage our community engagement strategy, create meaningful touchpoints with nonprofits, and help grow the audience for our services by fostering trust, education, and advocacy.
Community Engagement & Growth
Monitor Getting Attention’s social media channels and identify opportunities to better engage with clients, nonprofit professionals, and other organizations in the sector.
Participate in nonprofit-focused communities (Reddit, LinkedIn groups, forums) by offering helpful, expert responses.
Build and nurture Getting Attention’s owned communities to become a go-to resource for nonprofit marketing guidance.
Create a strong user engagement strategy
Client Education & Retention
Host regular Zoom sessions, workshops, and Q&As to help nonprofit staff, leadership, and boards of directors better understand the Google Ad Grant and how Getting Attention supports success.
Gather client feedback through community interactions and events, sharing insights with the internal team to improve service delivery.
Content & Social Media Management
Develop and execute a content calendar across social platforms, highlighting nonprofit marketing best practices, success stories, and thought leadership.
Repurpose webinars, blogs, and client case studies into engaging, shareable social content.
Analytics & Reporting
Track engagement metrics such as social reach, community growth, event attendance, and session feedback.
Provide regular reports with insights and actionable recommendations to leadership.
Cross-Team Collaboration
Partner with the marketing team to amplify campaigns through community-driven initiatives.
Design engagement activities that strengthen client relationships.
Experience: 5–10 years of professional experience in community management, client engagement, or social media management, with proven ability to build and execute engagement strategies independently.
Communication Skills: Impeccable written and spoken English; excellent presentation and facilitation skills for virtual events.
Technical Skills:
Proficiency with social media platforms and scheduling tools (Hubspot or native schedulers).
Strong Zoom hosting skills (breakout rooms, live Q&A moderation).
Mindset:
The ideal candidate is a self-starter who thrives in remote, global teams.
Strong collaborator – you’ll be part of a broader marketing team, so working together with others will be extremely important.
Passion for nonprofits and building meaningful communities.
Strategic thinker who can also roll up their sleeves and execute.
Work-from-home setup with all necessary equipment and software provided (laptop, headset, webcam).
Competitive salary with performance-based increases.
Night shift preferred, but possibility for split shift flexibility for the right candidate
Opportunity to directly support organizations making a difference worldwide.
This is a senior role designed for someone ready to take ownership of community strategy and execution. You’ll have the freedom to shape how Getting Attention engages with nonprofits while making a measurable impact on client retention and brand growth.
✨ If you’re what we're looking for, apply today and help nonprofits around the world get the attention they deserve!
We currently have 75+ team members who live in the Philippines who have been fantastic team members and we’re excited to add new team members to this new role! Meet our PH Team Members
Paid Vacation Leave
20 days accrued annually
These paid days off each equate to 8.0 hours of billable time.
Expect to use 5 of the days during the Christmas – New Year’s period.
Paid Sick Time
5 sick days off annually
Paid Life Leave
15 days accrued annually.
Once per year in December, you can cash out any accrued life leave time.
Life Leave allows team members to use their holidays as it’s meant to be – a break – whilst knowing they’ve got the breathing space to tap into extra leave for the planned and unplanned life moments.
Example Life Leave scenarios include:
Settling in a new pet
Moving houses
Having a child
Adoption
Mental health days
Family caregiving needs
Having major surgery
Taking a multi-week extended vacation
Making the final preparations for a wedding
Paid Holidays
You have 7 paid US holidays.
Additional Benefits
Bereavement Policy
Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)