Head of Product Analytics

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Front is looking for a Head of Product Analytics to lead our product analytics function and elevate product decision-making across the company. You will be the strategic partner to Product, Design, and Engineering leaders, owning the analytics roadmap, scaling the team and operating model across SF and Paris, and building the frameworks that help Front ship high‑quality product bets faster and scale.

What will you be doing?

• Deliver strategic insights that drive Front Product strategy: synthesize product usage , experimentations, and market signals into clear recommendations; influence 3–5 major roadmap decisions per quarter.

• Partner with Product leaders to define and deliver Product OKRs: co‑create quarterly OKRs aligned to company strategy; ensure each KR has an owner, baseline, target, and measurement plan, establish and own KR operating cadence.

• Drive product velocity through analytics enablement: Co-own AI quality and data-driven product design and experimentation, lead experimentation design, build self-serve capabilities.

• Build and scale analytics stack: implement instrumentation governance; keep stack relevant; drive data quality.

• Scale and the product analytics team: Establish clear roles, career paths, and operating rhythms across SF, Paris and Santiago. Build a high-performing team culture that balances speed with analytical rigor.

What skills and experience do you bring?

• 10+ years in product analytics, data science, or related fields, including 4+ years leading analytics teams.

• Track record of scaling teams and processes across locations/time zones

• Demonstrated strong product sense and judgment; able to pair qualitative insights with quantitative rigor.

• Expertise running high‑velocity experimentation at scale, experience with AI product experimentation a plus.

• Expert SQL, modern analytics stacks and visualization tools, product instrumentation best practices.

• Proven ability to partner with Product and Design leadership to influence strategy and roadmap.

• Excellent communication with executives and cross‑functional partners; crisp strategic articulation and storytelling with data.

• B2B SaaS experience preferred; comfort with ambiguity and fast‑paced iteration required. Business strategy a plus.

• Bachelor’s degree in a quantitative field or equivalent experience; advanced degree a plus.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice