Payroll Analyst

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for a Payroll Analyst to support our U.S. payroll operations and help ensure every pay cycle is accurate, compliant, and on time. This role reports to the Global Payroll Lead and is based in San Francisco. In addition to supporting U.S. payroll, you’ll be introduced to our global payroll processes and will learn how we work with our global payroll provider in EMEA and Latam.

What will you be doing?

• Support end-to-end U.S. payroll processing activities each pay period, including validations and coordination of inputs.

• Audit payroll changes (new hires, terminations, leaves, salary changes, variable pay, deductions) to ensure accuracy.

• Help resolve payroll issues and employee questions in a timely, clear, and confidential manner.

• Run payroll reports and perform reconciliations (register validations, deductions, taxes, benefits, and other audits as needed).

• Maintain and improve payroll documentation, checklists, and control processes.

• Partner with People Ops, Rev Ops, Finance, and Benefits partners to ensure data integrity across systems.

• Learn and support global payroll workflows and the global payroll provider process (data inputs, reporting, and issue resolution).

What skills and experience do you need?

• Experience supporting U.S. payroll operations (payroll processing support, audits, or reconciliations).

• Working knowledge of core payroll concepts: earnings, deductions, taxation, garnishments, and benefits.

• Comfort with multi-state payroll considerations and compliance sensitivity.

• Strong Excel or Google Sheets skills (lookups, pivots, data validation) and strong attention to detail.

• Ability to handle sensitive and confidential information with discretion.

• Clear communication skills and a customer-service mindset when supporting employees.

• Eagerness to learn global payroll processes and new systems.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice