Senior Data Scientist, Finance & Go‑to‑Market Analytics

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As a senior member of Front’s Core Analytics org, you will build trustworthy, interpretable models and analyses that power executive decisions across Finance and GTM. You will turn revenue, pipeline, product usage, and customer lifecycle data into clear insights and forward‑looking signals, partnering with Finance, RevOps, and leadership to drive retention, unit economics, and efficient growth.

What will you be doing?

• Owning end‑to‑end analytics and modeling for ARR, GRR/NRR, churn and expansion, pipeline health, and forecasting.

• Designing contraction/retention diagnostics and customer health scoring with clear business levers.

• Building robust data sets and metrics definitions across Snowflake/dbt, ensuring quality and consistency.

• Translating exec questions into analyses, KPIs, and narratives that inform targets and pacing.

• Partnering with RevOps, Finance, and Product to instrument experiments and revenue initiatives.

• Communicating trade‑offs, assumptions, and recommended actions with crisp, decision‑ready storytelling.

What skills and experience do you need?

• 6+ years in data science or analytics focused on Finance or GTM at a SaaS or B2B company.

• Strong SQL and data modeling experience in a modern stack (Snowflake, dbt); proficiency with Python or R.

• Deep statistical knowledge, including experimental design, causal inference, time series analysis, hypothesis testing, sampling, and uncertainty quantification.

• Expertise with revenue metrics and cohorts: ARR, GRR/NRR, churn, expansion, pricing and packaging impacts.

• Proven experience building interpretable predictive models and health scores tied to business actions.

• Ability to define metrics rigor, resolve survivorship/definition issues, and ship executive‑grade dashboards.

• Excellent communication and stakeholder partnership skills, from ICs to executives.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice