Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
What will you be doing?
Own an entire product line you have complete control of. We are looking for someone willing to lead a new product to success.
Define and communicate product vision, strategy, and goals based on customer insights, market research, and business objectives.
Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams.
Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making
Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, marketing, etc.
What skills and experience do you need?
To be great in this role, you likely have been a PM or founder of a B2B software business that achieved some commercial success.
Execution-oriented: You’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time.
Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight.
Impact driven: You understand how your work drives business impact and can lead your team to focus on high-impact work
Excellent communication and collaboration skills: you can work effectively across teams and influence stakeholders at all levels; you are able to rally teams around your objectives.
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Fully covered health insurance
Mental health support with Workplace Options
Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
Wellness Days - Fronteers get an additional day off on months with no holidays
Summer break - offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
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Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start making an impact.
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