Service Company Analyst

We are partnering with a leading Lloyd’s syndicate, who are seeking a highly motivated Service Company Analyst to join their dynamic operations team. You will play a critical role in supporting the smooth processing of premium and claims transactions through their In-House Service operations via the Lloyd’s central settlement mechanism. You will also act as a key liaison between internal stakeholders, coverholders, and our outsourced processing team to ensure accurate and timely transaction handling.

Key Responsibilities:

• Submit cash and non-cash entries via Xchanging for 100% written business, including premiums and claims.
• Apply correct claim event coding and resolve data or bordereau queries with internal teams and coverholders.
• Coordinate with offshore service providers to meet SLAs, deliver training, support performance reviews, and escalate issues where needed.
• Conduct quality checks on offshore output and operate controls in line with risk frameworks.
• Support internal reporting requirements, including contributions to IHSOC (In-House Service company Oversight Committee) and IHS working group.
• Maintain strong communication and working relationships with internal and external stakeholders.