Scaled Customer Success Manager (Public Sector)
•Boxinc· 9h
🎧 Support⏰ Full-time📈 Mid Level💰 $81k-102k🇺🇸 New York, USA
9h ago
Garage·2 months ago
Garage is a marketplace for specialized vehicles and equipment, starting with emergency vehicles. By automating every part of the transaction—including payments, freight, paperwork, warranty, and financing—we reduce what used to take months down to minutes. We're building the modern platform that powers commerce across America’s essential industries.
We recently closed a $13.5M Series A ($18M in total funding) from Infinity Ventures, Y Combinator, Initialized Capital, FJ Labs, and other top investors. In less than a year, our team has already served customers in all 50 states – and we’re just getting started.
As a Growth Operations Associate, you are the driving force behind Garage - you will fuel the growth of Garage by driving operational excellence in existing products and launching new markets to increase our reach and ensure the success of our current and future clients. You will work cross-functionally with growth, operations, product, engineering, and leadership in this role. You’ll wear multiple hats and work closely with our customers to achieve their objectives. You will learn what it’s like to be on the ground floor of building and growing a startup.
Strategize and implement initiatives to streamline operations and growth
Become a trusted subject matter expert in all aspects of Garage’s products, and the ways in which we can fulfill our mission of saving customers time and money
Analyze market trends, customer behavior, and competitive landscape to identify growth opportunities
Tackle a wide range of operational tasks to ‘keep the planes flying’
Act as an advocate for Garage’s brand, representing our company’s vision and values to current and prospective partners
Build and maintain strong relationships with existing clients, understanding their needs and providing exceptional customer service
Loves the energy of a high-growth environment where every day looks a little different
You have good judgement, high integrity, and a no-task-too-small mindset
Bachelor’s degree from an accredited university
2+ years of experience in consulting, investment banking, corporate strategy, ex-Founders, working at a startup, business development, or related roles
Analytical mindset with ability to interpret data, detect insights, and implement solutions quickly
Exceptional organization skills with the ability to juggle multiple priorities and deadlines
Excellent communication and interpersonal skills to effectively engage with customers and internal stakeholders
Self-starter who thrives in ambiguous environments, and proactively takes on tasks
Meticulous attention to detail, ensuring nothing falls through the cracks
We’ve grown revenue 10x in the last year
We just raised our $13.5M Series A and are well capitalized
We have a product loved by users– used daily to procure mission-critical equipment across the country
We’re punching well above our weight– everyone joining at this stage will have outsized impact
We have a talent dense team operating in a high performance culture, in-person in NYC
We’re backed by world class investors including Y Combinator, Infinity Ventures, Initialized Capital, FJ Labs, and more
As part of our close-knit team, you’ll be one of the first 15 employees to join alongside the founders. You’ll take on meaningful responsibilities and play a key role in our next stages of growth.
Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning
Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong
Customer focused. We love our customers. Customer success is our success
Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate
Competitive salary and stock options
Comprehensive health, dental, and vision insurance for you and all your dependents
Enjoy daily catered lunches at our New York City office
Unlimited paid time off every year
$100 / month wellness stipend
Bi-annual team offsite
We realize applying for jobs can feel daunting at times. We don’t expect you to check all the qualification boxes and encourage you to apply if you have experience in some of the areas.
The total compensation (base + bonus + equity) for this role is $120,000 to $234,000 USD. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.
As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, natural origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.