Customer Success Manager, AI

Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. Wing is building new, cutting-edge AI products geared towards business owners, and is looking for a Solutions Specialist to take on the unique challenge of being one of the first team members to own all aspects of the sales & customer experience for these new products. 

Is getting involved with one of the fastest-growing early-stage technology companies and having a “seat” at the table sound interesting? Let’s talk, we’re looking for a select group of extraordinary emerging sales professionals to join our sales team to continue to accelerate our growth and develop meaningful relationships with companies across the world.

The Solutions Specialist role: We are seeking someone who knows how to sell, is willing to pick up the phone and talk to prospects, and is hungry to learn more about the inner workings of artificial intelligence solutions. Outside of sales, we're seeking someone who can help customers set up, customize, and integrate their product experience. This role isn't easy, but you'll learn a lot, you'll be first on the ground, and you'll work closely with our product and technology teams as well as company leadership to always be at the forefront. 

- At least 1 year of sales related experience at a SaaS company

- A hunter mentality

- Competitive by nature and a desire to win

- Natural curiosity to understand the customers and their business

- Deep willingness to learn, and interest in AI and generative technologies

- Tech savvy, creative, knowledgeable of B2B software, automations, etc.

- Knowledge of, or willingness to learn about complex automation software, prompt engineering, APIs

- A “do not take no for an answer” mindset

- Strong work ethic 

- Strong attention to detail

- An efficient and clear communicator

- An eagerness to learn and contribute to the growth of the Sales Development Team

- The ability to work independently but know what it takes to meet or exceed your goals

- A growth mindset and belief in getting 1% better each day. You know that feedback and coaching will help accelerate your growth

- You are organized, thorough, and complete tasks appropriately in a timely manner

- The willingness to grow with the company, potentially into a senior or leadership role as time progresses 

- High levels of ownership - you will need to have a high degree of ownership to succeed in this role: someone who is a self-starter, self-motivating, and able to drive results without micromanagement. 

- Grit - Ambitious, driven, and fearless in the face of rejection

- Coachability - Tremendous desire to learn about FinTech and constantly improve in a “no-egos” environment

- Emotional Intelligence - Ability to read emotional cues, understand a customer’s needs, and navigate a conversation

- Customer-Facing Experience - Experience in dealing with customers face-to-face or over the phone (sales is an extra plus)

- Tech Savvy - Knowledge of AI/generative AI, prompt engineering, AI tools and technologies, or a deep willingness to learn and natural curiosity

- Compassion - Ability to work with customers on solutions, occasionally guide them through setting things up, or resolving their tech support issues on calls.

- High Ownership - You will be the first hire on a new team. You will need to be a self-starter, self-managing, and be motivated to deliver results without micromanagement. You're willing to do what it takes to win new business, and help customers.

- Responsible for handling end to end pipeline management from pre-demo to implementation

- Create relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.

- Move leads through the sales funnel by performing active follow-ups via calling, texting, emailing, and Linkedin

- Conduct sales demos to provide an in-depth demonstration of our service, software, and value proposition to leads

- With any free time, make outbound calls, prospect new leads, enroll them into automated sequences on LinkedIn and other platforms, send out inMails.

- Take a keen interest in understanding our customer segments and their needs in order to effectively convert them into paying customers

- Maintain all contacts/leads/opportunities and record all sales activities in the CRM

- Collaborate with sales executives to ensure the company's goals and targets are met.

- Call customers who did not get through the entire onboarding process, and help them get started. 

- Demonstrate the product and its features to customers, explain concepts, benefits, differences between competitors, answer technical and integration questions, be able to remember multiple demonstration "scripts" for the multiple products we have on offer

- Be creative about coming up with solutions for clients in response to their integration issues, use tools like Zapier to help clients resolve complex integration needs

- Help customers with technology support issues as they arise, helping them with setting up their product experiences

- "Wear a lot of hats", as needed - you may sometimes have to do things outside the scope of your role to ensure customer satisfaction

- Respond to inbound calls, chats, texts, etc. from customers. 

- 1 to 3 years of professional work experience in any of the following areas: Sales, business development, account management/executive, customer success, solutions 

- Managing and maintaining a pipeline of interested leads/prospects and converting them to paid customers

- Substantive experience conducting prospect follow-ups using calls, email cadences, and texting to reach leads/prospects

- Experience conducting virtual product demos, answering questions, upselling, and customizing product/service pricing 

- Experience negotiating with customers, conducting objection handling, working with customers in various industries

- Robust experience representing the company’s products and services, starting with a comprehensive understanding of the product/service and leading to consumer research to identify how our solutions meet their needs

- Strong communication, interpersonal, teamwork, and customer service skills

- Tech-Savvy individual with a strong analytical mindset, attention to detail, strong verbal and written communication in English 

- Works effectively and has the ability to meet deadlines in a fast paced and changing environment (required)

- Experience with any of the following software: CRMs (Hubspot, Pipedrive, or equivalent), Prospecting Software, Google Meet/Zoom, Discord or Slack, G-Suite, Google Docs

- Bachelor’s degree in any of the following: Business Administration, Marketing, Sales, Psychology/Cognitive Studies, Communication, English, Technology/Computer Science, or similar

- Willingness to work US hours/graveyard shift.

At Wing, we strive to be a community of uncommon people that aim to build things that are "hard". The vision of the company is to one day become the engine that automates every aspect of our lives, from work to the way we live. We value ingenuity, hustle, grit, and the pursuit of constant professional growth. Our goal is to continue to build a world-class team of professionals that much like a family, not only enjoy working together, but take the time to learn from each other, build off each other, and build lasting relationships that transcend the workplace. We give each member of our "family" the ability to not only be leaders but to create entire initiatives that innovate how we do things. At our company, you'll have the opportunity to challenge norms, own entire areas, and have the ability to collaborate with senior members of our team, and leadership.

- PHP 37,000 to PHP 60,000 + uncapped sales commission & incentives

- Work on a 100% remote team that's spread across the globe

- Be a part of an early growing sales team at an early stage, high-growth company

- Opportunity to rapidly escalate to a more senior level, or to management

- Access to our physical office space in Metro Manila during opening hours

- Rapid learning in the space of AI

- Competitive compensation

- Flexible PTO

- HMO is available