GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
An overview of this role
As an Intermediate Fullstack Engineer, Fulfillment: Seat Management at GitLab, you will help customers optimize their GitLab investment through intuitive seat assignment, proactive cost management, and seamless user provisioning.
You will work at the intersection of product, billing, and infrastructure to build and maintain the systems that manage seat allocation, connect customer subscriptions to enterprise identity systems, and surface accurate entitlement and utilization data to internal teams.
What you'll do
- Develop and maintain backend and frontend features and services in Ruby on Rails within the customers.gitlab.com application, integrating with internal and third-party REST services.
- Design and extend GraphQL schemas and APIs that securely deliver seat assignments and subscription entitlements to GitLab.com, GitLab Dedicated, and self-managed instances.
- Implement and iterate on frontend experiences using Vue.js, Webpacker, and SCSS to deliver clear, reliable interfaces for applying and managing licenses and other purchased entitlements.
- Use error tracking and monitoring tools such as Sentry and Grafana to triage, document, and resolve issues across Salesforce, Zuora, and GitLab integrations that impact seat provisioning.
- Collaborate closely with Product Management, other Fulfillment teams, and partner application teams to clarify requirements, refine solutions, and ship high-quality features that meet compliance needs.
- Drive the design and evolution of our seat management and cost control systems to scale with GitLab's product catalog and customer base, ensuring robust performance, reliability, and test coverage as we expand from manual seat assignment to proactive cost management.
- Participate in code reviews, provide constructive feedback, and help maintain engineering best practices across the Fulfillment codebase.
- Support our remote, asynchronous ways of working by documenting decisions and runbooks, sharing context on operational issues, and participating in on-call or incident response as needed.
What you'll bring
- Professional experience developing with Ruby on Rails and modern JavaScript, ideally with Vue.js, demonstrating proficiency in fullstack engineering.
- Strong expertise in Git and source control systems, with a solid understanding of feature development and deployment workflows.
- Experience integrating with external REST services and designing or consuming GraphQL schemas in a production environment.
- Familiarity working with error tracking and monitoring tools (for example Sentry or Grafana) and using them to identify, debug, and resolve production issues.
- Experience working with relational databases, preferably PostgreSQL, and a solid understanding of building secure, scalable, and performant web applications.
- Comfort building and maintaining both backend services and customer-facing interfaces, with attention to usability, reliability, and test coverage.
- Comfortable working in a remote, asynchronous environment and collaborating across distributed teams with Product Management, UX, and other engineering teams.
- Self-motivated and organized, with a strong curiosity for how systems work end-to-end, openness to diverse backgrounds and transferable skills, and a commitment to GitLab's values and inclusive culture.
About the team
We are GitLab's Seat Management team within the Fulfillment group, and we focus on enabling customers to optimize their GitLab investment through intuitive seat assignment, proactive cost management, and seamless enterprise user provisioning. We own key initiatives that span seat management, cost control, and user lifecycle management, including integrating with enterprise identity systems (SCIM, SAML, LDAP), implementing cost management features like Restricted Access, and providing comprehensive seat utilization visibility across GitLab.com, GitLab Dedicated, and self-managed instances. We operate fully remotely and collaborate asynchronously across multiple regions, leveraging GitLab's values of transparency and open communication. We face the challenge of scaling our seat management infrastructure while maintaining reliability, security, and compliance, all while helping customers eliminate billing surprises and reduce administrative overhead. For more on how we work, see the Fulfillment and Seat Management sections of the GitLab handbook.
Remote-Global
How GitLab will support you
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
