Manager, Product Security Incident Response (PSIRT)

An overview of this role

As the Security Manager of the Product Security Incident Response Team (PSIRT) you'll be responsible for protecting GitLab products and services by owning the processes for quickly analyzing, validating, and coordinating responses to security vulnerabilities. In this role, you'll sit at the intersection of product security, engineering, and vulnerability research, helping the team to turn complex security reports into clear, actionable guidance that helps keep our customers safe. You'll work across GitLab's all-remote, globally distributed product and development teams to drive timely remediation, improve our security posture, and strengthen how we handle vulnerability disclosure.

You'll also play a key role in GitLab's Coordinated Vulnerability Disclosure program, partnering with external researchers and internal stakeholders to ensure vulnerabilities are handled transparently and responsibly. Your work will help shape how GitLab prevents, detects, and responds to security issues, and you'll have the opportunity to influence security practices across our product portfolio.

What you'll do

• Drive the strategy and execution of how the PSIRT analyzes, validates, prioritizes, and coordinates remediation of product vulnerabilities in GitLab’s products and services.
• Partner closely with Security and Engineering leaders to define effective remediation and mitigation approaches, ensuring clear ownership, alignment, and timely delivery across product and development teams.
• Oversee and improve the team’s processes for validating vulnerability fixes prior to release, ensuring consistent technical rigor and high-quality documentation.
• Lead and support planning and execution for security releases, including coordination of cross-functional stakeholders and alignment with broader product roadmaps.
• Identify, prioritize, and sponsor automation and tooling efforts that streamline vulnerability triage and response workflows, and ensure team processes and documentation stay current and effective.
• Own and continuously improve the vulnerability response lifecycle, including coordinated vulnerability disclosure activities, stakeholder communications, and post-incident reviews that drive systemic prevention.
• Champion high-quality, actionable communication from the PSIRT by reviewing and guiding documentation that explains vulnerability impact, risk, and remediation guidance, ensuring it is clear for both technical and non-technical audiences and helps scale PSIRT practices across GitLab.

What you'll bring

• Demonstrated experience leading vulnerability triage, remediation, and disclosure processes in a software security context, such as through a product security incident response team (PSIRT), bug bounty program, or security response team.
• Strong understanding of application and code security, with the ability to guide others on how to detect, prioritize, and remediate various classes of security defects and logic vulnerabilities, and to translate these concepts for non-security stakeholders.
• Experience using data and metrics to assess vulnerability risk, measure the impact of security initiatives, and inform prioritization and decision making for product security improvements.
• Experience driving down vulnerability volume and recurrence through root cause analysis, partnering with engineering and product leaders, and supporting scalable prevention strategies such as secure development practices, automation, and developer education.
• A track record of successfully leading cross-functional initiatives involving product, engineering, and security teams, including managing stakeholder expectations and navigating tradeoffs between security, usability, and delivery timelines.
• Experience coaching, mentoring, or managing security engineers, with a focus on technical growth, career development, psychological safety, and inclusive collaboration.
• Demonstrated ability to quickly learn new technical concepts and product areas, and to lead a distributed, remote team that operates largely asynchronously across multiple time zones and teams.
• Flexible, inclusive, and clear communication skills, with the ability to influence at multiple levels of the organization, build alignment in ambiguous situations, and maintain a constructive, results-oriented approach to problem solving.

About the team

The Product Security Incident Response Team (PSIRT) analyzes and validates reports of vulnerabilities in GitLab products and services, and works with GitLab engineers and product teams to remediate and mitigate security vulnerabilities to protect customers. We also manage GitLab's Coordinated Vulnerability Disclosure program and bug bounty program administration.