About Us:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the role
The Strategy & Operations (S&O) team sits at the intersection of product, data, go-to-market, and operations. We drive clarity on where to focus, how to execute, and how to measure impact. This role is embedded in S&O and partners closely with Platform & Core Product leadership to turn insights into action and action into measurable outcomes.We are looking for a Associate Director, Product Strategy & Growth (TTP, Churn & NPS) to collaborate and orchestrate HighLevel’s most critical experience and retention metrics across the platform:
- TTP (Trial to Paid ) – Time taken for trial users to become paid.
- Churn – logo, revenue, and cohort-level retention
- NPS/CSAT – sentiment, feedback loops, and closing the loop on insights
