Middle Payments Monitoring Specialist

What You’ll Be Driving:

• Processing incoming requests from internal and external partners regarding the health of Payment Methods;
• Notifying customers and internal teams of difficulties or issues with Payment Methods;
• Enabling / disabling Payment Methods depending on requests and in accordance with the instructions;
• Monitoring payments traffic 24/7, handling emergency alerts;
• Communication with providers and other teams for investigating and solving incidents;
• Complex problem - solving with traffic issues about payment systems according to the escalation policy;
• Incident response with payments traffic according to SLA;
• Managing website mirror changes in response to domain blocking.

What Makes You a GR8 Fit:

• 1+ year of experience in HR;
• Demonstrating excellent verbal and written communication skills;
• Collaborating with cross-functional teams to maintain HR administrative processes;
• Paying strong attention to detail, including accurate paperwork processing, data entry, and compliance with HR policies and procedures;
• Handling employee inquiries in a professional and timely manner;
• Managing sensitive and confidential information with integrity and discretion;
• Working with HRIS systems (HiBob, Workday, Peopleforce, HURMA, etc.);
• Using HR tools and systems effectively, including hands-on experience with data input and maintenance;
• Working with HR policies, labor laws, and regulations;
• Managing and maintaining HR documentation;
• Languages – Intermediate+ English, B2+ Ukrainian/Russian.