Senior People Ops Specialist | United States | Remote

The Opportunity:

Our People team supports over 1,000 team members in 40+ countries. Our team is highly technical and thrives on being able to dive into the details, build from scratch and create structure through chaos. We’re ambitious too. Grafana Labs scaled rapidly and we’re evolving our team, our processes and the support that we offer to the business at a fast pace. We are seeking an exceptional Senior People Operations Specialist to join our established team and play a pivotal role in supporting our dynamic international team.

The Sr. People Ops Specialist will be a key contributor and collaborative expert in managing the entire employee lifecycle. Working as part of a team of Senior People Operations Specialists, you will jointly own and drive critical processes, from global onboarding and offboarding, leave management, compensation operations, and essential collaborations with payroll and finance. This role carries a broad remit, offering a unique opportunity to collectively establish and refine global People processes within a fast-paced, remote-first, and highly international environment. The team members that the Sr. People Ops Specialist support are based in multiple time zones, across 40+ different countries.

What You’ll Be Doing:

Global Onboarding & Compliance:

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience.
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed.

Process Development & Optimization:

• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation.
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling.

Team Member Support & Communications:

• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions.
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes.

Payroll, Finance, Systems & Data Integrity:

• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation.
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms.

What Makes You a Great Fit:

• You have progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment
• You are highly organized, with strong attention to detail, and you love multitasking with excellent follow-through skills.
• You thrive in ambiguity, demonstrating exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available. You understand when to move forward with a "good" solution and iterate to "great," rather than stalling for perfection.
• Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment
• You are a proactive self-starter, a true "go-getter" who is not afraid to ask questions, challenge the status quo, and drive initiatives forward.
• You possess outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership).
• You are highly approachable and have a customer service mindset to your role, ensuring that everyone, locally and internationally, has a great interaction with you and the People Operations team.
• You are able to adapt to new processes, technologies, and ways of working, thriving in a dynamic, evolving environment.
• You are process-oriented and enjoy creating process and structure where there is none, often as part of a team effort.
• Ideally, you have experience partnering with or working within People Operations and understand the importance of handling and protecting sensitive and confidential information.

Compensation & Rewards:

In the US, the base compensation range for this role is USD 76,939 - USD 92,326 . Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.