Community Manager, Forum

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

To achieve our ambitious goals, we’re looking for a Community Manager, Forum to join our Product and Corporate Marketing team. In this role, you will lead the design, content, and programming of our Discourse forum. Your customer obsession and strategic thinking will be crucial in building an inclusive, engaging online community space that connects our users. You’ll be responsible for revamping the look of our current forum, curating and developing content, moderating conversations, and identifying opportunities for engagement and improvement. By leveraging insights from the community, you’ll collaborate with cross-functional teams to support product development, marketing, and growth efforts. Your work will help turn Superhuman's forum into a hub for conversation, problem-solving, and brand advocacy.

In this role, you will:

• Lead the strategy, design, and day-to-day management of Superhuman's Discourse forum, ensuring it is a safe, inclusive, and engaging space for our global user community.
• Curate and create forum content, programming, and activities that foster valuable conversations, knowledge-sharing, and peer-to-peer support for multiple audiences and personas.
• Moderate discussions with empathy and clarity, setting the right tone, and ensuring alignment with Superhuman's values and community guidelines.
• Partner with Product, Marketing, and Customer Experience teams to surface community insights that shape roadmap priorities, messaging, and engagement strategies.
• Collaborate with cross-functional stakeholders to integrate the forum into broader campaigns, product launches, and brand initiatives.

Qualifications

• 4–5 years of experience in online community management, moderation, customer support, or digital engagement.
• Hands-on experience running or moderating forums or digital communities, ideally with experience in SaaS, AI, or productivity platform spaces.
• Strong understanding of online community dynamics, including safety, content moderation, and engagement best practices.
• Familiarity with community platforms such as Discourse (preferred), Khoros, or Bevy.
• Comfortable using community engagement tools (e.g., Common Room) to track sentiment, engagement, and growth.
• Exceptional written communication skills with the ability to set a positive, inclusive, and brand-aligned tone for a diverse, global audience.
• Confident handling sensitive conversations with empathy, clarity, and discretion.
• Highly organized and detail-oriented, with the ability to juggle multiple projects in a fast-paced environment.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

United States:

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).