SUPERHUMAN MAIL 👉
At Superhuman, we’ve built the fastest email experience in the world — one that's deeply loved and adored by customers who get through their inboxes twice as fast.
📣 Superhuman Mail, Grammarly, and Coda are now part of the Superhuman Suite, an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. Learn more at superhuman.com and about our values here.
BUILD LOVE 💜
At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other.
CREATE MASSIVE IMPACT 🚀
We're not solving a small problem, nor are we addressing a small market. We're reshaping the fundamentals of how people work. We're combining premium product craft with enterprise-scale capabilities to rethink how individuals and teams should fundamentally collaborate. We are building a household brand and a worldwide organization. We are here to do our best work, and we hope you are too.
ROLE 👩🏽💻👨💻
- Identify and prioritize improvements across the acquisition journey, including website optimization, SEO, signup flows (individual + team), onboarding, activation, and referral loops.
- Strengthen virality by building referral incentives, shareable AI outputs, and other lightweight loops that attract new users organically.
- Develop high-impact website experiments (messaging, IA, funnels, CRO) that increase visit-to-signup conversion rates.
- Partner with Brand, Product, and Demand Gen to ensure consistent storytelling and unified acquisition messaging across all surfaces.
- Design fast, intuitive onboarding flows that guide new users to their first “aha” moment within minutes.
- Create AI-powered activation experiences (e.g., auto drafts, personalized splits and labels, etc.) that immediately showcase differentiated value.
- Build contextual in-product guidance, tooltips, nudges, checklists, and walkthroughs that help users complete key activation steps with minimal friction.
- Run rapid A/B tests on onboarding, feature education, and value prompts to improve activation conversion rates across segments.
- Partner closely with Product and Engineering to streamline setup, reduce cognitive load, and remove blockers that delay new users from experiencing core AI features.
- Build intuitive pathways for individuals to form teams, including seamless teammate invites, shared workflows, and contextual prompts that highlight the value of collaborating in Superhuman Mail.
- Design team onboarding and activation experiences that help new teams quickly adopt collaboration features and team’s based content and workflows.
- Launch expansion-focused nudges and lifecycle programs that surface the right value at the right time, encouraging teams to add teammates and activate dormant seats.
- Develop team-level product-qualified account (PQA) signals based on usage patterns, collaboration intensity, and admin behavior to identify high-intent expansion opportunities.
- Run targeted experiments on team growth levers, including team invites, admin prompts, collaborative AI features, and upgrade surfaces, to increase seat expansion and overall team size.
- Partner with Sales and Customer Success to build seamless PLG → PLS handoffs, ensuring high-intent teams graduate into larger team and enterprise plans.
- Manage, mentor, and inspire a team of growth product managers, engineers, and marketers to achieve ambitious growth objectives.
- Foster a high-performance, experimentation-friendly culture that supports rapid iteration and continuous improvement.
- Collaborate with peer marketing and product leaders across Superhuman Mail, Grammarly, and Coda to ensure alignment on growth strategy and execution.
- Lead the organization with clear prioritization, communication, and a commitment to Superhuman’s values. Ideal Qualifications 🏁
SOUND LIKE YOU? 🙌
- You have 10+ total years of experience in Growth and at least 5 years of Growth Product experience at a B2B PLG SaaS startup.
- Big Rock Prioritization: Generate innovative and game-changing ideas that have a 10x impact on business performance.
- Hybrid Business Model Expertise: Navigate and optimize the B2C2B funnels where individual users evolve into team and enterprise accounts.
- Revenue Growth Optimization: Drive monetization strategies, including upsell, cross-sell, and expansion initiatives.
- Product Sense: Identify high-impact opportunities and translate user insights into effective solutions through pattern recognition, testable hypotheses, and elegant product experiences that balance user and business needs.
- Roadmap Development: Craft and execute growth roadmaps that balance high-impact initiatives with rapid experimentation.
- Growth Mindset: Identify growth opportunities across the customer lifecycle and prioritize initiatives that drive measurable impact.
- Data-Driven Decision-Making: Proficiency in analyzing data to inform strategies and set clear, actionable goals.
- Team Building: Recruit, mentor, and manage high-performing growth product and marketing team.
- Cross-Functional Collaboration: Work closely with GTM, product, and engineering teams to align goals and strategies.
- Communication Skills: Clearly articulate campaign strategies, goals, and outcomes to stakeholders.
- Create Delight: You create moments of joy and fulfillment for customers and employees by building intentional experiences that deliver pleasant surprises.
- Deliver Remarkable Quality: You approach everything with exceptional quality and simplicity, setting new standards that compel others to share our work.
- Embrace the Extraordinary: You form bold visions that push limits and defy status quo, using ambitious goals to drive rapid learning and ultimate success.
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
SALARY INFO 💸
Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location.
Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below and may be modified in the future.
- SF/NY/Seattle: $248,600-$342,100 USD
- Canada: $212,000-$291,500 CAD
COME JOIN US 🎟️
We value our differences, and we encourage all to apply — especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate based on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).
