Senior Mid-Market Account Manager

We are looking for a Senior Mid-Market Account Manager for our Account Management team here at Greenhouse!

Our Account Management team drives customer retention, growth and expansion opportunities, as well as continued product optimization and adoption. As an Account Manager, you will own the renewals and up-selling of new products into our rapidly growing ecosystem of customers.

You will not only ensure a premium experience for our customers by understanding their business objectives, but also partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse.

Who will love this job

• A strategic hunter – you thrive in a competitive environment and can clearly see the full picture of an account, driving revenue by recommending the best solution for both Greenhouse and our customers
• A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-close negotiations
• A collaborative teammate – you enjoy working with others and utilizing strong partnerships to achieve the best outcome, whether internal or external
• A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix

What you’ll do

• Identify and put together strategic account plans that map out expansion and other upsell opportunities as part of the broader sales organization
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success Managers for shared management of your customer relationships
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Continued assessment of Greenhouse’s alignment with customer’s business objectives and goals
• Identify and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes
• Additional projects and responsibilities as business needs require

You should have

• 3 years experience in a relevant mid-market quota carrying role
• Quota-carrying experience (e.g., Renewals, Sales, Account Management), preferably in a SaaS organization, with demonstrated success in generating expansion pipeline
• Experience managing fast paced strategic commercial sales processes for MID-market+ companies (500 person + organisations)
• Excellent time, prioritisation, organisation, and process management skills
• Strong pipeline management and familiarity with sales-oriented CRM tools
• Proven success navigating organisations and ability to quickly identify the decision-makers and the decision-making process for SaaS investments
• The ability to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points
• Exceptional verbal, written, and presentation skills
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role.

Greenhouse provides a variety of benefits to employees, including medical, dental, life and disability insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

#LI-MS2