Network Operations Manager
•Playtech· 8h
⚙️ Operations⏰ Full-time📈 Mid Level📍 Sofia, Bulgaria
8h ago
Gridunity·about 2 months ago
WHO WE ARE
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process and accelerate the transition to a more affordable, sustainable, and resilient energy future.
Our Mission
We unite all grid interconnection stakeholders on a single platform that converts centralized data into actionable intelligence and accelerates the transition to a reliable, sustainable, and cost-efficient electric grid.
GridUnity is a trusted partner to leading utilities, grid operators, and policymakers. Our technology solutions tackle the interconnection queue backlog by significantly reducing processing times. Whether cutting transmission interconnection timelines from years to months or enabling distribution applications to be processed within a day, we help accelerate energy projects at every scale.
Our Vision
Energizing the planet with a faster, smarter, and more sustainable grid.
WHAT YOU’LL DO
As a Technical Solutions Analyst, you will work directly with utilities and energy innovators to modernize the grid. This customer-facing role connects business needs to the product roadmap and engineering delivery. You will lead discovery, design solutions, support integrations, and guide customers through implementation so they reach value quickly. This position will report to the VP, Customer Experience.
PRIMARY RESPONSIBILITIES
Understand each customer’s workflows, KPIs, and constraints.
Translate business needs into clear, testable requirements.
Distinguish between regulatory requirements, customer must-haves, and nice-to-haves.
Develop a detailed knowledge of our product to map requirements to existing features, upcoming roadmap items, and needed customizations.
Explain the value of solutions in terms of data quality, regulatory compliance, and operational efficiency.
Define how GridUnity and customer systems exchange data.
Map fields, identify transformations, and validate data.
Guide configuration of GridUnity products and ensure customer IT environments are ready.
Partner with Project Managers and the CX team to plan and run User Acceptance Testing.
Track issues, support defect triage, and manage readiness checklists.
Coordinate cutover activities with customers and internal teams.
Work with BAs to document requirements and compare them to market best practices and product capabilities.
Create clear source-to-target data mappings, confirm data ownership and quality rules, and review historical data to reduce risk.
Identify future integration opportunities.
Contribute to Statements of Work and scoping workshops.
Act as the technical liaison during sales and early project phases.
Support or deliver product demos and training.
Ensure clean handoffs to customer administrators and support teams.
WHAT YOU’LL BRING
Foundational understanding of the U.S. transmission interconnection ecosystem.
3–6+ years in a customer-facing solutions role (Solutions/Business Analyst, Solutions Engineer, Implementation Consultant).
Strong skills in requirements gathering, process modeling (BPMN/UML or similar), gap analysis, and acceptance criteria.
Experience with systems integration concepts: REST APIs, JSON/CSV, authentication, data mapping, and basic ETL.
Ability to read payloads, propose data mappings, and identify edge cases.
Proficiency in SQL for data validation and test queries.
Strong written and verbal communication; able to explain technical issues to non-technical stakeholders and business context to engineers.
Experience supporting project execution: issue tracking, risk management, test planning, and tools like Jira/Confluence.
Flexible and proactive mindset suited to a scaling B2B SaaS environment.
Strong sense of ownership and organized documentation habits.
Familiarity with implementation methodologies (Scrum, SAFe, Waterfall, etc.).
WHAT WILL SET YOU APART
Experience in a startup, scaling SaaS company, or similarly dynamic environment.
GIS, data pipelines, or iPaaS tools.
Security and compliance awareness (PII, audit trails, RBAC; CII familiarity is a plus).
Comfort with visualization/prototyping tools like Figma, Lucid, or Draw.io.
Light scripting (Python) for data checks or quick transformations.
Experience with BI tools such as Tableau.
ADDITIONAL REQUIREMENT
Travel: ~10–20 percent for onsite discovery, testing, or launches.
COLLABORATION ACROSS GRIDUNITY
Customers & Partners: Lead discovery, integration planning, and UAT; serve as a steady technical point of contact through go-live.
Customer Experience: Work with PMs and BAs to align customer requirements with the product roadmap and project plan.
Product Management: Provide requirement gaps, market insights, and customer needs.
Engineering: Deliver clear requirements, edge cases, and data contracts; validate builds against acceptance criteria.
Go-to-Market: Support SOWs, estimates, demos, and knowledge transfer to Customer Success and Support.
SUCCESS CRITERIA
Clear linkage from requirements → shipped capability → measurable customer outcomes.
On-time integrations with clean data contracts and minimal post-launch defects.
High customer satisfaction (post-UAT/NPS) and strong internal partner feedback.
Reusable documentation, mappings, and playbooks that shorten future implementations.
GROWTH PATH
This role can grow into Implementation Architect or Sales Engineer, depending on interests and strengths.
OUR CULTURE
We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning. We operate with radical transparency, embrace scrappiness, and build solutions that anticipate customer needs. We also believe work should be fun and fulfilling — what we call “funfillment.”
The right candidate is energized by working in a scaling, mission-driven company where they can shape processes, wear multiple hats, and grow alongside the business.
BENEFITS/PERKS
Competitive compensation packages that recognize your expertise and contributions
Remote-first culture that provides flexibility and balance
Professional development opportunities, including training, mentorship, and career pathing
Comprehensive health, dental, and vision insurance starting day one
Short- and long-term disability and basic life insurance at no cost to you
401(k) plan with a 4% match to help secure your future
Flexible PTO and a supportive work culture that values balance
Mission-driven work with the opportunity to make a significant impact in the energy sector
ELIGIBILITY REQUIREMENT
This position may involve access to data and systems subject to U.S. critical infrastructure protection regulations. Accordingly, this role is restricted to individuals who qualify as “U.S. persons,” defined by federal law as U.S. citizens, lawful permanent residents (green card holders), asylees, or refugees.
OUR COMMITMENT TO APPLICANTS
GridUnity is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, arrest and conviction record, or any other characteristic protected under applicable law.
We are committed to creating an inclusive workplace where every team member feels valued, supported, and able to bring their authentic self to work.
If you need a reasonable accommodation during the application or interview process, please email [email protected].
For your security, all official communication from GridUnity will only come from email addresses ending in @gridunity.com.