Workplace Experience Specialist
•commercetools· 10h
OperationsFull-time$46k-57kAmericas
10h ago
Groupon·7 months ago
Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
As a Travel Sales Representative, you’ll join our Inside Sales team, focusing on hotels, accommodation providers, and travel partners offering flights or bundled travel experiences. This is an entry-level role ideal for someone looking to build a long-term career in the travel industry with a strong commercial focus.
You’ll be part of a collaborative, hybrid team based in Sydney, supported by structured training, ongoing mentorship, and clear career progression pathways.
From initial outreach through to onboarding, you’ll help identify new opportunities, support merchant acquisition, and build strong relationships that drive bookings and revenue. You’ll also gain exposure to deal structuring, yield optimisation, and market insights that influence Groupon’s broader travel strategy.
🔍 Source and qualify new hotels, accommodation providers, and flight-related partners for the Groupon Travel marketplace
📞 Conduct outbound outreach via phone, email, and video calls to introduce Groupon’s performance-based business model
📊 Build a strong understanding of hotel inventory, seasonal demand, and competitive positioning
🧾 Support deal setup by gathering partner information, ensuring data accuracy, and coordinating internal stakeholders
🤝 Partner with senior Travel Consultants on pipeline development, merchant targeting, and post-deal performance metrics
🗂️ Manage your portfolio using Salesforce and internal systems, keeping records accurate and up to date
🎯 Contribute to quarterly targets by expanding Groupon’s national travel offering with high-quality, bookable experiences
🌏 Interest or background in travel, tourism, or hospitality, paired with a passion for sales and business development
💼 2–3 years’ experience in a relevant industry, ideally with an existing network and strong market knowledge
🗣️ Excellent written and verbal communication skills, with the ability to build rapport quickly
🚀 A self-starter mindset with resilience and adaptability in a fast-paced environment
🔎 Strong attention to detail and the ability to manage multiple leads and tasks simultaneously
📈 Proven ability to meet individual or team targets (retail, hospitality, or customer service experience is a plus)
💻 Comfortable with digital tools; CRM experience (e.g. Salesforce) is an advantage
🎓 Bachelor’s degree or equivalent experience preferred but not essential
🎟️ Exclusive staff discounts across dining, wellness, travel, and experiences
🏢 Hybrid working model: 3 days in our Sydney CBD office, 2 days remote
📚 Structured onboarding and industry-leading sales training
🎉 A collaborative culture with regular team events, incentives, and recognition
🌏 The opportunity to shape the future of travel discovery in Australia and beyond
Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers