Location requirements
About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.
About the Role:
The Senior Manager, CX L&D Readiness is the architect of an AI-powered readiness ecosystem across all CX teams — including Customer Care, Benefits Operations, and Payroll Operations. You’ll redefine how Gusto delivers readiness, integrating automation, adaptive learning, and data-driven coaching to accelerate time-to-proficiency, strengthen QA outcomes, and scale performance support across thousands of advocates.
You’ll architect Gusto’s AI-Native Readiness strategy defining how GenAI, adaptive simulations, and predictive learning agents reshape skill development and performance support. You’ll apply principles of data integrity, feedback loops, and Responsible AI to ensure learning at scale is both personalized and ethical.
Here’s what you’ll do day-to-day:
Advocate & Customer Experience
Learning Strategy & Execution:
Team Empowerment:
Cross-L&D Collaboration:
AI and Automation:
Here’s what we're looking for:
Our cash compensation range for this role is $140,815 to $183,060 in Denver, Chicago & Phoenix. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
Please mention you found this job on YesRemoteJobs - it really helps us!
Our mission is to create a world where work empowers a better life. Founded in 2011, Gusto provides payroll, benefits and HR to modern companies. We have offices in San Francisco and Denver, but thanks to our 40,000 small business customers and their employees, there's a little piece of us in all 50 states.-Gusto has offices in San Francisco and Denver and its investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, and the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others. We are proud to serve over 40,000 customers. To learn more about life at Gusto, visit gusto.com/careers. We're hiring!
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