Business Analyst - RPA

This is a fully benefited, full-time Harvard University position that has been funded through 6/30/27. There is the possibility of renewal, contingent upon your work performance meeting the needs of the department and the continued availability of funding designed to support the position.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you! 

The Business Analyst - RPA works with the Robotics Process Automation (RPA) technology team and key stakeholders to create automated solutions for the business. The role is a key link between the technical team, process excellence, and business stakeholders to ensure effective solutions are delivered which drive meaningful and measurable business value. 

The role will analyze and document complex business processes (AS-IS and TO-BE) for targeted processes. ¿The candidate would also support the facilitation of discovery sessions across multiple teams and business units and lead the adoption / implementation of activities associated with new RPA solutions within the business. 

The Business Analyst works with cross-functional teams and business units to understand, challenge, and provide thought leadership on strategy to achieve the company’s goals through business and technology transformation. They identify automation opportunities, define¿RPA¿value proposition, and re-engineer processes to improve automation potential. 

Job-Specific Responsibilities: 

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements.
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams.
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects.
• Work with Business Units to perform value analysis (ROI) for the processes.
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements.
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes.
• Identify and document best practices for ongoing RPA adoption.
• Facilitate sessions with stakeholders to drive out requirements.
• Consider change management implications for implementation of new RPA processes.
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution, and execution of medium and large projects.
• Document and diagram the existing environment and data-flows.
• Gather non-functional requirements such as security, capacity performance and availability.
• Act as a liaison between business and technical resources.
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements.
• Conduct Process diagnostics & opportunity identification.
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA).
• Help design, document, and maintain system processes.
• Creating Business Case and ROI which can be submitted for review and approvals.

Basic Qualifications:

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills:

Required Essential Knowledge and Skills: 

• 5 years of experience supporting business process documentation with business owners and SMEs across multiple teams.
• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management.
• Demonstrate strong collaboration across all levels of the organization.
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team.
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation, and continuous improvement.
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence.
• Understand the needs of and support a company with global operations.
• Ability to translate requirements into processes and controls.
• Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures.
• Flexible and dynamic personality.
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals.
• Experience working on major projects.
• Experience/knowledge of a range of technical platforms and solutions.
• Work with individuals to understand and build detailed process maps and business requirements documents.
• Ability to rapidly grasp processes and identify potential RPA solutions.
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents.
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions. 
• A team player that is willing to learn and adapt in a high pace delivery environment.

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. 

• Experience working with automation software (e.g., UiPath or Automation Anywhere).
• Experience analyzing data to draw business-relevant conclusions.
• Experience writing simple SQL queries for data analysis.
• Experience in proper use of large language models (e.g. ChatGPT).
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields.

Certificates and Licenses:

• • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

More About HUIT:

Our Mission: huit.harvard.edu/about

We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.

HUIT’s core values are: 

• Human-centered 
• University-focused
• Innovation-driven
• Team-oriented

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/.

• This position can be fully more or hybrid.
  Travel to the campus may be required for important project events with advance notice.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity
• Other Information:
  Please provide a cover letter and resume as one document with your application.
  This position has a 180-day orientation and review period.

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 058. Please visit  Harvard's Salary Ranges to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.