Product Ops

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

About the Role

Product at Heidi is building software that clinicians rely on every day — which means our product teams need to operate with clarity, speed, and extreme reliability. We’re looking for a Product Operations lead to act as a chief of staff to the product organisation: designing the systems, processes, and operating cadence that help great product teams ship consistently and at high quality. This is a hands-on, high-leverage role for a sharp generalist who loves turning strategy into execution, removing friction, and helping teams do the best work of their careers.

What You’ll Do

• Act as a force multiplier for the Product team, owning the operational backbone that enables fast, focused, and high-quality delivery.

• Design and run Heidi’s product operating rhythm — planning, roadmapping, execution tracking, reviews, and retros — keeping teams aligned as we scale.

• Translate product strategy and leadership decisions into clear priorities, timelines, and follow-through, ensuring nothing critical gets dropped.

• Partner closely with Product, Engineering, Design, and Leadership to identify bottlenecks, resolve ambiguity, and unblock execution.

• Own product-level process hygiene: roadmap accuracy, documentation quality, decision tracking, and internal filing.

• Build and maintain lightweight systems and automation that reduce manual work and keep product information current and accessible.

• Surface insights on delivery health, execution risks, and operational gaps to help leadership make better product decisions.
  

What We’re Looking For

• A high-output, detail-oriented generalist who thrives in fast-moving environments and takes pride in operational excellence.

• Experience in Product Operations, Product Management, Program Management, or Chief of Staff–type roles within product-led teams.

• Strong systems thinking. You naturally design processes that scale people and make execution predictable without adding bureaucracy.

• Exceptional follow-through: you’re trusted to own processes end-to-end, keep things organised, and ensure commitments turn into shipped outcomes.

• Comfort operating in ambiguity, with the judgment to decide what needs structure and what doesn’t.

• Clear, concise communicator who can bring structure to complex product discussions.

• Deep alignment with Heidi’s mission and a desire to build tools that meaningfully improve how clinicians work.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment, with 3 days in the office.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.