Network Operations Manager
•Playtech· 10h
⚙️ Operations⏰ Full-time📈 Mid Level📍 Sofia, Bulgaria
10h ago
Heidihealth.Com.Au·11 days ago
🧘♂️ Additional paid day off for your birthday and wellness days
🎓 A generous personal development budget of $500 per annum
🧠 Learn from some of the best engineers and creatives, joining a diverse team
🌏 The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
🚀 If you have an impact quickly, the opportunity to fast track your startup career!
🩺 Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
Build enterprise-grade user management: Develop features that let organisations self-manage their users—provisioning, role syncing from IdPs, team policies, data retention, and MFA enforcement
Deliver critical auth capabilities: Implement security features like single logout, IdP-initiated logout, idle lock, and session management that enterprises expect
Design for multi-region scale: Build systems that support data residency requirements and scale reliably as Heidi grows into mid-market and enterprise customers
Keep patient data secure: Your work directly protects sensitive health information through robust access policies and up-to-date security controls
Grow with the domain: Start with foundational auth work, then take on increasing ownership of User Management as the team and product evolve
Ship with quality: Write clean, testable code with strong API design—these systems are depended on by every other team
Strong full-stack or backend experience (Python preferred; TypeScript a plus)
Solid understanding of API design, data modeling, and building secure, reliable services
Comfortable with distributed systems concepts: multi-region, caching, eventual consistency
Security-conscious mindset—you think about edge cases, access control, and audit trails
Track record delivering features independently in a fast-paced environment
Motivated by building infrastructure that other teams and customers depend on
Experience with identity or auth systems (SSO, OIDC, SAML, SCIM, MFA) is a plus but not required
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems
We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?