The role
Reporting into our global warehouse technology team, this position will drive the continued implementation and ongoing maintenance/ support of our strategic warehouse management system: Infios (Körber/HighJump) Warehouse Advantage platform and DAI/Dematic WMS (Matflo). This position will be based in our facility in Sydney, Australia (Eastern Creek), but with a wider Global perimeter as part of a network of analysts supporting WMS across all HelloFresh Group sites.
Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What you’ll do
- Support all areas of the HelloFresh warehouse management system (WMS) application [Infios (Körber/HighJump) Warehouse Advantage and DAI/Dematic WMS (Matflo)] for assigned facilities including:
- Acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues.
- Managing system configuration based on operations team direction.
- Facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation.
- Overseeing user menu profile and security setup for the application based on operations functional roles.
- Participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners.
- Coordinating and executing any required testing activities in support of the application with fellow colleagues based in other geographies.
- Working with other global WMS technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms.
- Represent the Global WMS Technology team area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or upstream enterprise technology.
- Understand all available Global WMS Technology team reporting tools and create reports that enable improved operation visibility and performance.
- Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations.
- Coordinate with a regional infrastructure manager to help support local network services as needed.
What you’ll bring
- WMS Support Experience: 1+ years of experience supporting a WMS in RF-based distribution, manufacturing, or e-commerce fulfillment [Infios (Körber/HighJump)] Warehouse Advantage or DAI/Dematic WMS (Matflo) a plus).
- Technical & Analytical Skills: Proficiency in SQL, Excel/Google Sheets, data gathering, and custom report creation.
- Effective Communication: Fluency in English, enabling effective collaboration with both local and global teams.
- Process & Problem-Solving Mindset: A strong operational and technical aptitude with the ability to analyze and improve workflows.
- Team-Oriented Approach: A collaborative mindset with a "roll up your sleeves" attitude, comfortable working across all levels of an organization.
- Attention to Detail & Adaptability: The ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.
- Flexibility & Mobility: Willingness to adjust work hours for 24/7 operations across different timezones, participate in paid off hours on-call rotations, and travel as needed for projects or team collaboration.
- Valid Australian drivers' license.
What we offer
Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.
- Company discount - 70% off HelloFresh & 40% off Youfoodz
- The chance to have a significant impact in a leading global food technology company
- Flexible working arrangements
- Egoless environment, constant learning with room for personal growth
- Free access to Headspace
- HelloFresh Academies - internal learning & development
- A diverse and vibrant international environment, with offices in 18 countries
Start Date: Immediately available
Duration: Unlimited contract
Location: Distribution Center in Sydney Eastern Creek (5 days per week onsite)
Salary: Competitive salary & employee benefits
