[HELLOCONNECT] Talent Acquisition Shared Services Associate - CA

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Talent Acquisition Shared Services Associate, you manage the hiring lifecycle: scheduling, offer letters, background checks, and pre-boarding. You ensure data accuracy and partner with teams to improve customer experience.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Full Lifecycle Administration: Manage the end-to-end candidate experience, including interview scheduling, test administration, and offer letter generation.

• Onboarding & Compliance: Facilitate pre-boarding processes, coordinate background checks, and distribute new hire packets to ensure a seamless start.

• Data & Systems Management: Maintain high-quality data within the ERP/Hiring tools, ensuring all candidate movement and records are accurate and up-to-date.

• Document Governance: Administer digital tools like DocuSign and oversee the archiving and management of all recruitment-related documentation.

• Stakeholder Partnership: Collaborate with HR and TA teams to provide real-time updates, reporting, and documentation support for new hires.

• Process Improvement: Contribute to the creation of Standard Operating Procedures (SOPs), assist with audits, and participate in training to drive operational efficiency.

What you’ll bring

• Educational Background & Experience: Requires a Bachelor’s degree in HR, Psychology, or a related field, paired with at least 2 years of solid experience in a TA/HR Shared Services capacity.

• Technical Proficiency: Proven expertise in managing ERP/ATS hiring tools, database functionality, and digital document platforms (e.g., DocuSign, Microsoft Excel/Word).

• Data & Lifecycle Expertise: Comprehensive knowledge of the employee lifecycle, specifically in talent/onboarding administration, data reporting, and statistical analysis.

• Operational Excellence: Demonstrated ability to work in a structured, systematic way, ensuring high accuracy and the ability to meet strict deadlines independently or within a team.

• Professionalism & Soft Skills: Strong conflict-resolution skills, a high degree of confidentiality, and excellent oral/written communication abilities.

• Global Mindset: Experience working within multicultural or matrix environments with a proactive, results-oriented approach to stakeholder collaboration.

Work set up requirement:

• Able to work hybrid
• Able to work PST/EST, whichever is applicable
• Able to work PH Holiday when necessary

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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