The role
As part of the People Technology Operations squad, you will play a crucial role in providing Tier 1 People Technology support to all Workers globally and managing business-critical cyclical activities. This includes business process support, security access, reporting requests, bug fixes, regular system maintenance, auditing and compliance tasks, and overseeing cyclical activities such as FOODIE and Open Enrollment. You will be responsible for the overall maintenance and smooth operation of Workday and other People systems, ensuring they support our People Function effectively.
As the Senior Analyst in the People Technology Operations squad, you will be the first point of escalation for complex queries and requests assigned to the Analysts and Junior Analysts in the squad, you will focus on developing functional solutions to reduce People Technology case volume, and you will support the People Technology Operations Lead in optimizing our Tier 1 service model.
Above all, we’re looking for people who will make HelloFresh better. We believe there are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What you’ll do
- Act as the first point of escalation for highly complex queries and requests from People Technology Junior Analysts and People Technology Analysts.
- Spend approximately 40% of your time resolving the most highly complex issues, ensuring critical problems are addressed efficiently.
- Dedicate approximately 60% of your time to developing functional solutions that proactively reduce People Technology case volume and improve system efficiency.
- Lead the ongoing maintenance and optimization of Workday and other People systems, ensuring seamless business process execution.
- Oversee regular system maintenance, audits, and compliance tasks, ensuring adherence to data governance and security policies.
- Play a key role in supporting cyclical activities such as New Releases, Performance Reviews and Open Enrollment, ensuring smooth execution and process improvements.
- Support the People Technology Operations Lead in performance management of the wider team and identifying opportunities for growth and development.
- Provide expert consultation and training to colleagues across People Technology and other functions to enhance system utilization.
- Drive the optimization of our Tier 1 service model, identifying areas for efficiency and automation.
- Collaborate with stakeholders across the People Function and beyond to ensure system enhancements align with business needs.
What you’ll bring
- At least 3 years of hands-on experience in a Workday or HRIS support role, focusing on Tier 1 support and system maintenance.
- Strong knowledge of Workday Core HCM, Security, Business Processes, Reporting & Analytics, Absence Management, and Compensation.
- Demonstrated experience in troubleshooting and resolving complex Workday issues, acting as an escalation point within a team.
- A problem-solving mindset with experience in developing functional solutions to improve efficiency and reduce ticket volume.
- A deep understanding of HR structures, processes, and compliance requirements.
- Experience in performance management support and mentoring team members.
- Strong proficiency in Microsoft Excel / Google Sheets, with the ability to analyze large datasets and identify trends.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently in a fast-paced environment and manage multiple priorities effectively.
- Experience with auditing, compliance, and security management within Workday.
- Fluency in English; additional languages are a plus.
- Experience in SCRUM or Agile methodologies is a plus.
What we offer
Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.
- Immerse yourself in a diverse global community of 90+ nationalities.
- Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme , Berlin relocation support, and a Hybrid working model.
- Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
- Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access ,wellbeing platforms like Headspace and Spill , to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!
