Manager, Account Management
•Spreedly· 10h
EngineeringFull-timeAmericas
10h ago
Highlightta·2 months ago
At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.
Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.
As an Account Executive at Neon One, you live and breathe Neon One’s Core Values and play a pivotal role in expanding our reach and enhancing our customer success by driving sales within the small to mid sized nonprofit market. You are responsible for the full sales cycle, from converting qualified meetings into wins to contributing to customer retention. This role requires a proactive individual with a strong understanding of the nonprofit landscape, excellent relationship-building and negotiation skills, and a passion for enabling nonprofits to succeed.
Opportunity Conversion: Convert qualified meetings generated by the SDR team and strategic alliances into new customer wins, effectively positioning Neon One's solutions.
Sales Cycle Management: Manage the entire sales cycle, from initial discovery and demonstration to negotiation and closing, ensuring a seamless experience for prospective customers.
Pipeline Generation: Collaborate with SDRs and strategic partners to understand lead sources and contribute to strategies for generating new pipelines.
Solution Positioning: Effectively articulate the value proposition of Neon One's platform and tailor solutions to address the specific needs and challenges of small to midsized nonprofits.
Successful Onboarding & Handoff: Collaborate cross-functionally to ensure a seamless transition for new customers from sales to their dedicated account manager, contributing to increased customer satisfaction and retention.
Market Awareness: Stay informed about industry trends, competitive landscape, and the evolving needs of small to midsized nonprofits to effectively position Neon One's solutions.
Performance Tracking and Reporting: Monitor and analyze key performance indicators (KPIs) related to sales activity, including conversion rates from qualified meetings, sales won, and pipeline contribution.
Relationship Management: Cultivate strong relationships with prospective customers and collaborate effectively with internal teams and external partners
A degree in Business Administration, Marketing, Nonprofit Management, or related.
Minimum of 3-5 years of experience in direct software sales, account management, or a related role, with a proven track record of converting qualified leads into wins.
Strong understanding of the needs & challenges faced by small nonprofit orgs.
Proven ability to manage a sales pipeline and achieve sales objectives.
Excellent presentation, communication, and interpersonal skills.
Strong negotiation and closing skills.
Strong analytical skills and the ability to track and report on key performance metrics.
Ability to work independently and collaboratively within a fast-paced environment.
Proficiency in CRM software is a must.
Willingness to travel occasionally for client meetings and events.
At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other.
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.
This posting is for a current, open position within Neon One.
This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.
Connect with us and learn more:
Neon One on LinkedIn