Principal Product Manager

About Neon One

At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.

Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.

About the Role

The Principal Product Manager for Payments & Financials defines and leads the strategic direction of financial and payments capabilities that empower nonprofits build personal connections that drive growth. You'll own product initiatives from research through launch and iteration, serving as the domain expert and cross-functional leader for payments and financial reconciliation.

Why This Role Matters

• Build the capabilities that unlock 2-5X growth in the Payments business and redefine the financial infrastructure for nonprofits.

• Elevate the payments platform from a feature into a strategic competitive advantage that scales nonprofit impact and opens new markets.

• Take full accountability for payments strategy and execution, leading through influence and solving problems to build innovative capabilities that redefine nonprofit financial possibilities and create new revenue streams.

Key Responsibilities

Strategic Leadership

• Define and own the long-term product vision and multi-year roadmap for Payments & Financials, connecting product investments directly to 2-5X business growth objectives

• Anticipate and respond to financial, regulatory, and technological trends in payments and donor engagement

• Partner with executive leadership to inform portfolio-level prioritization and investment strategy

• Drive build/buy/partner decisions that balance speed-to-market with strategic control

• Own the product integration and relationship with the payment processing partner

• Identify new market opportunities where enhanced payment capabilities unlock revenue growth

Cross-Functional Influence & Execution

• Serve as the payments domain expert and strategic advisor across engineering, design, finance, compliance, and GTM teams, ensuring alignment and raising organizational capability in payments strategy

• Influence without authority, driving clarity and momentum on high-impact initiatives through collaboration and expertise

• Enable Product Owners to execute within the payments and financials portfolio, offering strategic guidance and removing roadblocks

• Own the outcome, not just the strategy, step in to unblock, clarify, or redirect when execution stalls

Market & Customer Insight

• Lead strategic market analysis for payments and financial management in the nonprofit SaaS ecosystem

• Translate customer insights, regulatory requirements (PCI-DSS, SOC 2, compliance), and financial workflows into product direction

• Identify capability gaps that prevent winning deals or entering new segments

Financial & Operational Strategy

• Define and own performance metrics for the payments portfolio (such as % growth in payment processing revenue)

• Build business cases connecting product investments to growth outcomes

• Identify and mitigate operational, financial, and compliance risks

• Drive alignment between technology investments and revenue/impact outcomes

What You Bring

Required Experience & Skills

• 5+ years in Product Management within SaaS, fintech, Payfac, or payments platforms, with demonstrated impact on business growth tied to Payment Processing

• Deep payments expertise: payment processing, financial systems, and compliance frameworks (PCI, SOC 2, reconciliation, settlement)

• Proven track record of driving cross-functional strategic initiatives without direct management authority, you've influenced outcomes through expertise and relationships, not hierarchy

• Strong strategic thinking and analytical skills connecting data-driven decisions to business outcomes

• Excellent executive communication and cross-departmental collaboration

• Track record of building new capabilities or entering new markets through product strategy

Preferred Experience

• Experience in nonprofit SaaS, fundraising, or donor management technology

• Knowledge of nonprofit financial workflows (fund accounting, restricted/unrestricted funds, audit requirements)

• Familiarity with accounting integrations (QuickBooks, Sage) and reporting platforms

• Experience building or scaling a payments business from early stage to significant scale

Characteristics

• Extreme ownership mindset: proactive, resourceful, and accountable, you identify what needs to happen and drive it to completion while ensuring alignment with leadership's strategic direction

• Balances strategic vision with operational execution, comfortable in the boardroom and the weeds

• Curious, analytical, and driven by outcomes over activity

• Passionate about leveraging technology for social good and nonprofit impact

• Comfortable with ambiguity and capable of creating structure where none exists

Measures of Success

• Demonstrable contribution to 2-5X growth through new capabilities, market expansion, or customer value creation

• Clear strategic roadmap aligned with business and market objectives

• Measurable improvements in domain KPIs (payment success rate, reconciliation accuracy, transaction volume)

• New market entry or capability launches that unlock revenue opportunities

• Recognition as internal and external thought leader in nonprofit financial technology

Why Join Neon One?

At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Neon One.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.

Connect with us and learn more:
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