We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service
This role will be working from home permanently and during U.S. business hours.
Duties and Responsibilities
- Ensure performance meets/exceeds standard level agreements (SLAs)
- Process customer refunds
- Manage internal help desk and provide exemplary service to requesters
- Exercise due diligence before requesting assistance
- Input pertinent information regarding payments in the internal system
- Respond to all inquiries or requests in a timely fashion
- Identify short payments and forward them to the Collector for review and resolution
- Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail
- Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
- Own customer communications and issues from initial contact until resolution
- Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value
- Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams
- Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems
- Performs other related duties as assigned by management
